I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
We recently purchased a new 2018 Countryman, ordering a new 2018 model in June of this year. The total experience was great as the model ordered is just what was wanted and was delivered as expected. Our sales advisor (Creed Cate) was excellent in explaining all issues when special ordering and had great follow up with the process as the new car progressed in manufacturing.
We are very happy with all at Niello Mini.
My 2013 Mazda 3 needed minor repair to the front bumper as well as maintenance work, and I was able to get an appointment right away online. I was met at the Service Entry with helpful support, and Don Smith, the service manager, diagnosed the problem and told me that my car would be ready in an hour and a half. I am very happy and satisfied with the excellent service at AutoNation Mazda Roseville and feel that the low price was a wonderful. I would recommend AutoNation Mazda Roseville to anyone.
Sales rep Nathan Scott listened to what I wanted in a car, and showed a number of different models and options. This was a major purchase for me, one I had not made for a couple of decades. I felt like I had good advice, without undue pressure. He, manager Albert Palmer, and CFS Dominick D'Aurizio worked with me to get finance terms better than what I thought were possible going in, including reaching out to credit unions that could offer a lower rate than would otherwise be available. I was happy with the service.
I purchased a used Toyota 4x4 vehicle without test driving on the freeway. After the purchase I had to drive approx. 100 miles on the freeway to get home. The steering shook a lot and the vehicle drifted to the right. The next day I called Acura and explained the problem. They were more than happy to have me return the vehicle so they could repair it. While they were making repairs I walked across the street to the Toyota dealership and found exactly what I was looking for. I asked Acura if I could cancel the contract so I could purchase the other vehicle and they were very cooperative in doing so.
Rickie was extremely knowledgeable and gave me a thorough explanation of every feature of the vehicle which I really appreciated. He identified my needs and executed on helping me with the perfect vehicle. Every staff member I came in contact with were extremely helpful and accommodating.
I bought a car from Bentley dealer in Las Vegas few years ago. The customer service was great. Me and my wife received the same type of customer service here couple days ago when we bought a car for my wife. Everything was smooth. Daniel our sales rep and Craig the sales manager were both great. So was everyone else. Craig would find excuse after excuse to give us better deal after deal after deal and after deal. The only thing was left is to just give us the car for free.
I also love the fact that sales people are cool with eacother. Every other dealer we been to we found that it's a cut throat style between all the sales reps. Not here though. Other sales people would find an excuse to talk to us or ask us questions while our sales person was down on his knees making sure the car was shiny enough and cleaning every little thing on it.
While I am a Mercedes Guy. I will keep the new NSX in mind!
Chirs was a fabulous sales representative. He was quick, kind and very responsive to my needs and nerves. The staff is friendly and very professional. I recommended my mother to buy her MDX here as well. Great Job Acura Niello!!
On Friday, September 2, I purchased a new vehicle at Niello Acura, in the Roseville Automall. My sales associate, Chris Knutson, was attentive, friendly, knowledgeable and professional. I ended up trading in my 2007 Acura TL-S and purchased a 2017 Acura RDX. Chris made the entire transaction enjoyable and easy. If you need a new vehicle, would highly recommend doing business with Chris.
This was my best buying a vehicle experience I had at Auto Nation Honda in Roseville. They were great salespeople with no high pressure purchasing my vehicle. Salesperson, Tim T. was a great person to deal with.
Patty was very professional and experienced awesome job also very quick and responsive to my questions already recommended my friend. Thank you I love my new car
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