The service was suppose to include checking all fluids, tire pressure, and etc but instead the service writer asked if I wanted those things done (and that it would take more than an hour). Last I checked, it only takes a few minutes to check windshield washer fluid and make sure the tires are inflated perfectly. The service was originally for a factory recommended ???ECM Programming.??? My question, if you???re trying to improve your customer service, why wouldn???t you just perform a courtesy fluid check (after all you had the car for an hour)? Strangely, the R/O says it was performed
Terrific Family Vehicle
by Gary from Cleveland, OH
December 4, 2018
Our Honda Pilot has been a great vehicle. It is comfortable and the heating/cooling is superb! We live in a snow belt area and the FWD did just fine in the winter months. The rear seat entertainment system was enjoyed by children and adults alike. It is nice that those in the rear seat can watch a move and the driver can still play the radio or CD in front. The third row seating allows the entire family to travel in one vehicle. The leg room is cramped for an adult with long legs but average adults to small children are seated comfortably in the third row. There is plenty of room in the back to haul many things when the seats are folded down.
We used this vehicle daily to commute to work but also to travel and to haul a pop up camper. It's a great vehicle.
Got my 4th car over the past 15 year there. Tone Hicks and Mark Hammond have always been easy to deal with and always play fair to get the best price and financing. No pressure and they do have a culture there which includes "nice:. I always shop around 1st but purchase there as they are real people who stand behind their products.
Love the reliability of my Honda
by SamJan from Irvine, CA
January 12, 2019
We only own Honda’s for their reliability, price, sleek exterior, and comfort. I trust the brand. We depend on the car immensely. I’m very happy with our purchase.
I am so excited about my new car!!! Lauren was so nice to me and made sure I got the vehicle I wanted from day one. She even gave my dad the deal he was hoping for just because I looked sad when I thought he was going to walk away. 10/10 for service 11/10 for kindness =)
Most reliable, comfortable and safe.
by Ray from Fort gratiot
January 14, 2019
We own an odessey because as of 2019 it has the highest crash rating reported to date. Our last odessey was totalled from a driver hitting our van in the rear. The van did its job protecting my family.
It was time to trade in my BMW. I had a great experience with Conicelli in the past while I owned a CRV so I decided to revisit them. I spoke with Dee Williams by phone and she was so helpful and pleasant. When I got to Conicelli I was greeted by Lauren. What a positive experience. She understood what I was looking for and why. She gave me options to consider. She went the extra mile for me as far as trying out the car. And she made me laugh. This lady knows her stuff! Lauren is a great representative of an honest and reliable company.
Very comfortable riding van. Solid!
by Bill K from The Villages, Fl
January 1, 2019
Ride is very comfortable and solid. Feel very safe in this van. Really like this Van! Had other brand vans in the past but this one is far above the others in ride and comfort and quality.
I just purchased a certified used HONDA Accord from Conicelli HONDA. My Sales women was very good,she listened to what I was looking for and didn't push me in any other way. Also had some good conversation too. Her name is Stephanie Andrade.
by Darcie from The woodlands, tx
January 13, 2019
I love my pilot. This is my second one! It drives great, is reliable and is very comfortable. I would recommend this vehicle to potential buyers.
Relaxed, no pressure, knowledgeable salesperson. Very helpful in choosing the right car for me. I highly recommend Lauren if you're in the market for a used car.
by Love my piloo from Albany ny
January 3, 2019
Love this reliable vehicle. Comfortable seating even in third row. Handles well. Love the luxury features at reasonable price. Have owned several Honda’s due to their reliability and good resale value.
First time I had my jeep serviced at Videon and everything was perfect. Thank you Erica and everyone in service. You guys are great! I???ll definitely be back.
very good car
by Good guy from Athens from Athens, GA
November 25, 2018
I purchased a certified pre-owned 2016 Honda Oddessay with some options and under 32,000 miles. This car met all my need. The features and smart key are a nice touch. The ride is much more comfortable than my previous car I drove. My children I like the automatic doors and sun roof. Should've bought this car earlier. Plus, the dealer was so kind .
Mary Kelly went above and beyond to make my car buying experience stress free and frankly enjoyable. She worked with her General sales manager, John who was equally as pleasant to get me the exact car and price I wanted to be at. I will be back for years to come and cannot thank them enough!
Best car i have ever owned!
by LEELEE15 from Layton, Utah
January 5, 2019
This car has everything from AWD to navigation! It has lane assist and not to mention 3 differently angled back up cameras! I've never drove a car that handles so well in the snow. I would recommend this car to anybody. It had great leg room in the back (trust me i checked, i have very long legs) and they fold flat if you need the extra space. I dont have a single bad thing to say about this car. Honda's are amazing cars!
The service at Springfield Piazza Honda is excellent. Any service performed on my car has always been explained clearly and done well. Any service technician I have dealt with has always treated me in a professional and courteous manner.
A very reliable, stylish and cost effective SUV
by Dipankar from Pittsburgh, PA
January 12, 2019
Super comfortable, Powerful, Huge space, nice mileage(20-21 mpg), very reliable SUV. It was my first car and loved it from day 1. In 2016, Honda completely changed the Pilot design to be more sleek, which is amazing. I love the big rear view mirrors, hand rest, huge space. One is bound to fall in love with the car.
We have been buying/leasing vehicles for our family for 16 years through Piazza Honda ! Always have had a wonderful experience with our salesman Frank Crinite! He really understands exactly what you want and goes above and beyond to get the job done ! Every employee at Piazza Honda of Springfield treat you like family!!!
Very nice and reliable van
by Glenda’s odyssey from Los Angeles Ca.
December 1, 2018
This 2016 odysels like new very comfortable and luxurious inside the for a used car it was a good deal and with a lowered price!!
Frank Crinite came highly recommended and he did not disappoint. The entire process was efficient and easy. Frank removed all stress from our leasing experience. We were in and out of the dealership in under 1 hour. I would recommend him and plan to in the future. Love our new Pilot.
So far so good.
by slesh from Hartland, WI
December 13, 2018
Too soon to give a good review, but so far so good. I like the towing hitch being standard. I wish the wiring was also included.
A good experience. The Honda employees are on the ball in addition to being very courteous and friendly. . I was in and out in a short period of time.. .
Brake failure almost got me killed!
by Eileen from Boynton Beach, Florida
January 10, 2019
Controls difficult to access. Very poor visibility. Great gas mileage and then the brakes failed and I was almost killed. Stay away from this model Honda which is usually reliable.
I also had issues with their service department.
Adam greeted us in the parking. I knew I wanted a used car. Adam was there to make it happen! His knowledge of the vehicle, made the process so much easier. He was not pushy. He was very catering to my 80 year old Mom and me. There should be an "Adam" at every dealership!!
My second Odessey and I will remain loyal
by Purplecakers from Columbus
November 7, 2018
This car is perfect for me and my son who has disabilities. Plenty of room for wheelchair and his "stuff" along with other people. Runs great, reliable and comfortable to drive, even long distances. A great improvement over past Dodge Caravans that weren't reliable or long life vehicles.
My recommendation to both the customer service reps and the mechanics: I have always been treated first rate by all: there has never been a time where I thought someone was trying to game me or find a way for me to part with my money. Just the opposite is felt: if they can save me money, they will. I will continue taking my car to this service department.
This car was the best car I’ve ever owned!
by Keith’s 2016 from Hamilton
January 9, 2019
It’s the most reliable comfortable best acceleration for a four-cylinder car I’ve ever owned. I loved it and would’ve purchased a new one except for my business I needed a truck.
Was explained to what will happen and what was needed for my
by Cocaco3 from DealerRater.com
November 27, 2018
Beautiful experience. Made me feel recognized by how I was treated. Atmosphere was friendly and explanation was done so I could understand. Experience was not as painful as I thought it would be.
Best value for 8 seater
by Dan W from Indianapolis
October 29, 2018
We looked at used Toyota Sienna, Honda Pilot, etc under $30k, but this was best value and most practical for 8 member family (while still having nice looks) and also needing low ground to door height for elderly family member's ease of entry.
No regrets. I would like Honda to make these AWD in the future, as would be better for minivans in snow/ice, that was the only reason I was leaning towards a Sienna, but Odyssey's other features were better in my opinion. If Honda could do AWD and make the second row seats "stow and go", they would have #1 minivan sales, I am sure.
Honda's quality, styling, and total package is better than others from the time I have spent researching before this purchase.
We are new to the leasing process. From start to finish Frank was very professional and knew exactly what we needed and could afford for a great lease deal he provided. It was a quick and smooth process in just a few hours.
I love my car
by Channeling Danica Patrick from Lincoln, Ne
January 11, 2019
I had to order this since it has a 6 speed manual transmission. It shifts like a dream. The only thing is I am shorter and the seat is built for a larger person. It has heated raciing mirrors, an absolute must in the midwest, a killer radio and an amazing heater. Tight handling and hugs the road.
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