The service is friendly, fast and efficient. I am always told exactly what my car does and does not need done at any particular visit. My car is always taken care of and ready to go as quickly as possible. I am very happy with Glendale Hyundai!
Excellent service from John and the rest of the staff.
by hyundai from DealerRater.com
December 2, 2018
My car was serviced in the amount of time promised. John was clear and thorough in his descriptions of the service. Sometimes in the past I have felt mechanics/car dealers were too pushy or condescending and I felt the opposite here. John explained everything and I felt he was trustworthy. I like the waiting room and got a lot of work done while waiting for my car. I even enjoyed a cup of good coffee. The vibe was pleasant and I could tell the people who work at this location are happy. Good job!
Dealt with Brian Sobel through Car Pros referral. This went very well. We worked out a price for what I needed and it was an honest firm deal. No games. Was in and out in an hour. Appreciate the honesty and integrety. And the appreciation on me as a customer
We live in San Diego but test drove a Hyundai Tucson at Keyes Hyundai in Van Nuys with Bobby Hooker while visiting family. Pre-Owned, low mileage, clean, decent price. Liked the ride. We went back home. Saw on Keyes website they reduced the price $3000. So we expressed our interest via email and negotiated what we considered a fair price with Matthew Ahroni in Internet Sales. He agreed to hold the vehicle for us (with a down payment) until Thanksgiving, as we would be back up in LA. We appreciated that. The purchasing experience with Matthew and Steve Chung in financing was pretty easy. There was no pressure or surprises regarding add ons or price hikes. The price was the price. We financed through Hyundai as Steve beat the credit union loan rate we were going to use for the same term. The whole process took a couple of hours and I drove our nice, clean 2015 Tucson off the lot. Overall, a good experience with Keyes Hyundai.
Bobby was great to work with. He was very helpful in explaining all the "ins-and-outs" of the difficult process of buying a car. I was out the door with a brand new car in under 2-hours. Bobby was very personable and can't wait to buy my next car from him. I was able to work with Brian in Management as well. He made sure I got the deal that was right for me and "looked out for the customer" throughout the entire process. Very happy I decided to go to Keyes Hyundai to purchase my car.
Made an appointment for some electrical issues on a Sunday. Showed up Monday morning, was processed in five minutes by the always awesome Victoria Hovey. Car was ready 5 hours later. No fuss, no muss. Keyes Hyundai Rocks!
I come here because they service things right, but primarily becasue of John Shaw, Service Consultant, who is the poster child for "taking great care of the customer." Friendly, knowledgable, always empathetic, and always looking out for my best interests.
Recommended service was completed in a very timely manner!
by Tecalez84 from DealerRater.com
November 3, 2018
My rep Victoria was great (as she is, always), and she informed me of what services were completed and what should be done next time. She is always super friendly and helpful, and never pressures me into getting anything done. She makes recommendations and leaves it up to me to decide whether I want to do it or not. I always make it a point to schedule my service appointments with her!
John Shaw is knowledgeable and helpful with all the questions i have asked him concerning my car, i appreciate thoughtfulness and attention to getting the car in, serviced and out in a timely manner. John is easy to work with and appreciated.
Had THE BEST experience with this dealership from first contact via the website w/ Dave Petty all the way until I drove off the lot w/ my brand new 2018 Disco Sport. I found the car online and made an inquiry via the contact option on the site. Dave called me within minutes and started working on a deal. I had NO idea it would be so easy and smooth. I was actually dreading the process. Dave made it so painless and very enjoyable. I had a few exchanges with Dave and the deal was done. What a relief! I came in signed a few forms with Dave and a few with the Finance Mgr, Fay who was also very pleasant. There was no hassle, no bullying, no intimidation just pure professionalism. I am so grateful for the experience and happy with my new Disco!
LEASED AND BOUGHT #5 CARS FROM KEYS MISSION HILLS HYUNDAI. A JOURNEY WITH EXCELLENT CUSTOMER SERVICE. NO HARD SELLING
THE SALES TEAM IS SUGNATURE DEFINED.INVIROMENT COMFORTABLE. LOOKING FOR A NICE FRIENDLY PLACE kEYS MISSION HILLS HYUNDAI IS THR PLACE.
Great place for car service, I have been there twice. Both times they honored my appointment times, and had the car finished before promised time. This is always a great asset for their customers. The waiting area is always clean, comfortable and well stocked with complimentary drinks. My car is relatively new, but as service is needed I will return to this Dealer.
Prompt service and all of my questions were answer
by Anthony from Santa Monica, CA
August 1, 2018
Brought car in for oil change and check of powertrain items as 100,000 mile warranty was about to expire. I also had several questions about maintenance items that are coming up, and they were answered for me. I would come back to this dealer!
Excellent staff and particularly Paul Panya. Service & facilities are first rate. I will keep bringing my Genesis G80 here for all service requirements.
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