I arrived without an appointment and a tight time line. The service department exceeded my expectations and earned my future business! Brian Hernandez was my service advisor and was responsive and a true professional from arrival to departure!
A great experience. The best Alexis is very kind and did an excellent delivery and walk around review of the car. Mike is also a class act. Last but least the dealership is spotless clean. I should move in. Ha ha
Great buying experience with Troncalli and Chris Klass
by Jeep buyer from DealerRater.com
November 30, 2018
I had a fantastic buying experience with Troncalli. Working with Chris was a pleasure. He has very good product knowledge and helped us make decisions along the way. I would absolutely choose Troncalli first when looking for another vehicle.
Our buying experience was easy and comprehensive at Hyundai of Cumming. Eric was knowledgeable, professional, and made both me and my husband feel comfortable with our decision. Since this was the third dealership of the day we were ready for someone to be upfront with us and that is exactly what we got. Thank you for the fabulous experience Hyundai of Cumming!
To be fair we were 45 min. late for the appointment but we notified the dealer we would be late. The person I had been dealing with on the phone and via email was not our salesperson. She apparently has a title of outside liaison but I was not told our sales person would be someone different. When we got there we waited 10 minutes til the salesperson was assigned to us and then another 10 minutes while he pulled one of the two car we wanted to test drive around. I then had to wait another 20 minutes for him to get the other car that I wanted my wife to test drive first. This part gets a little strange. Even though i specified at 2 pm that I wanted to drive the 2nd car at 5 pm and was told that was OK when they went to pull it around I was told after 20 minutes that the car was on it's way to auction and that a substitute costing 2k more was being provided to test drive. Luckily after the test drive my wife rejected that car and we looked as the 1st choice. Prior to driving it though we waited another 15 mins while the salesman went to fill it up. After that there was minimal 'grind' because i specified that I didn't want any. However, the financing took nearly 2 hr. to complete and both my wife and I have good or excellent credit scores. Pack your patience if you plan to shop here.
I must say that purchasing my car from Versatile Collections was the best car buying experience I’ve had thus far. Doc, my salesman, was very nice & friendly. He made sure I was satisfied with the purchase I was making & made sure all my questions & concerns were addressed. I drove 3hrs. from SC to make my car purchase & it was well worth the drive. I highly recommend going to Versatile Collections if you’re looking to purchase a vehicle. You won’t be disappointed!
I only shop at Carfax dealers. Sam is a great guy. I picked a car with low miles, clean Carfax report, and priced well under average retail price. When I returned from a short test drive, I made an offer and he accepted. The whole process took less than forty five minutes. Sam even referred me to a low interest credit union for financing well under that of my regular megabank. I'd do business with these guys again in a heartbeat.
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