Excellent, Easy, Pressure-Free Experience!!
January 7, 2018
Let me start off by saying this was unexpected, as my previous car, a reliable Mazda 3 (which are now overpriced), was surprisingly totalled by my insurance company. I also don't have the best credit, so I was anxious to even walk in the door. Eli was respectful, kind, helpful, and extremely knowledgeable throughout the process. He made sure he was aware of my realistic budget, and what was most important to me in the new vehicle. He was so thorough explaining the vehicle models, pricing, and the stressful financing side that I barely had any questions for him. I also must mention that his Sales Manager, Bryant Biccum, was very diligent in working to get me a great deal on a vehicle I honestly wasn't sure I could afford. Eli was gracious throughout, even made me several coffees, walked me to where the ladies bathroom was, and always treated me with respect, regardless of my financial situation. I had some frustration dealing with my insurance company, and wasn't prepared to put down the money I had budgeted ahead of time, but they didn't pressure me at all or delay the process. In fact, they locked in my affordable payment, explained, offered, and eventually included a valuable & sensible maintenance program that allows me to keep my wallet in my purse throughout my lease, which gives me peace of mind, especially with an all wheel drive SUV, and it was overall a timely, easy and hassle-free experience that I would recommend to *ANYONE* who is in the market for a vehicle, not just my own family and friends. I went from nervous and anxious to excited and relieved in just a few hours, and walked away still wondering if it was all too good to be true. I've had terrible experiences in the past, and have heard plenty of horror stories. Balise Hyundai is not that kind of dealership, and Eli and Bryant were both so thorough, kind and considerate throughout, that not only will I be a loyal service customer but I will definitely get my next new vehicle from these gentlemen!! I expected to go home needing to continue my search for a new vehicle, but instead, I can't stop sharing the great news with friends and family, and can't wait to show off my brand new Tucson!!! I've always wanted one, and thanks to Eli, Bryant, and Balise Hyundai of West Springfield, now I will be finally driving one!!! Many thanks to those guys, they provided a great experience when I was expecting the exact opposite. Faith in humanity and dealerships is restored!!