We bought a new Honda Pilot yesterday and can't say enough about a wonderful buying experience at Midlands Honda. We have dealt with rude dealerships, delearships that never got back to us...never a positive impression. This dealership is different! Down to earth salespeople who knock themselves out to make sure you are happy with your purchase and excellent customer service with the finance office. We drove 1 1/2 hours to buy our car, and promise you we will be doing it again just to give our business to this place! Adonis Davis was an excellent sales rep, along with James Pratt and Wayne. 5 stars! Claude who handled our paperwork had the best personality and had us leaving with a smile.
Customer service was excellant.Service was complete in the estimated time frame. It was a nice experience and I would recommend using this dealership to anyone owning a Honda or any other car/truck/SUV. Plus the extra advantage is watching a movie in their mini theater, or playing games for the children.Free coffee and popcorn.With all ther amenities you almost hate to leave once your service is complete!!!!
I bought two cars on the same day - a CRV and an Accord. When I bought the oil change policy the finance employee told me I could my get oil changed at the Lexington dealership closer to my house. Lexington said no. When I went back to Midlands the finance guy was no longer working there and the new guy wasn’t getting my problem resolved. Queen to the rescue. When I called Customer Service she took charge and shortly thereafter my refund check was in the mail! Thanks Queen!
Basic oil change, review of recall item and a loud moan from the condenser when the AC is on was evaluated. Service advisor Jeffrey Schaffer kept me informed. The shop technician explored several possibilities for eliminating the loud moan noise that occurs when the air conditioning is on and the car is stopped at a red light. We took a ride trying to duplicate the sound but the noise did not occur at the same level.
Nice job on the car wash at the end of the appointment. Greatly appreciated!
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