Time for Change
November 5, 2018
It was time for a change of vehicle in my life, and let's just say I am not too great with major changes or purchases like this, since I was still driving my 2005 Mitsubishi Outlander (although it has a lot of life left). I wanted a Range Rover and had spoken to Tristian, the General Sales Manger, a few times on the phone about my budget and price range and he said, "no worries I'll get you in the car you want and deserve", I didn't know whether or not to believe or trust him, but he gained my trust and my friendship. I am not the easiest person to deal with (only admitting this online) yet he was so patient, flexible, supportive and encouraging throughout the entire process. Him and his amazing team were extremely attentive to my needs and even my headache. Tristian called me as soon as he got his hands on a Range Rover he knew I would love. We then scheduled a time for me to go to Rockland Hyundai for a test drive and that's when I met with a wonderful, empathetic, experienced and knowledgeable sales representative named Javier. Who ran all my paperwork and gave me some suggestions to deal with my insurance. He also kept me up to date with the entire process and I finally decided to come back and make my purchase. Then, I met Joan (pronounced Johan), the finance manager, who noticed I had a headache and brought be an Advil and a water and not to mention, had the patience to deal with me for almost 4hrs of negotiations and walking me through the entire financial aspect of this purchase until I was clear about each step.Finally, I had the car of my dreams and I was like, I can't even drive it back because I was alone at the dealership and Tristian told me not to worry and to leave my Mitsubishi at Rockland Hyundai until we figured something out (my friend came with me the next day to get it). I cannot put into words how grateful I am to have met each of these individuals who made me feel at ease throughout an experience that can be overwhelming at times, especially for a female. I am beyond satisfied with their customer service and would definitely highly recommend Rockland Hyundai dealership if you're interested in purchasing a new or preowned vehicle that suits your needs and budget. Thanks again for just keeping it real and professional.