Bought my car there it was quick and easy. People there are nice and helpful. Found my car on cars . com also. Helped me get a good deal.
This car is a death trap
by TW from London
December 12, 2018
I lease the car from Lex, I’ve had it for 2 years now and I’ve had nothing but problems with this vehicle, the car has had 3 gear boxes and still doesn’t work properly, today it got stuck in second as I entered a motorway. I’ve also been locked in the car with my family and I was locked out of the car with my 2 year old daughter stuck inside.
Hyundai have completely dismissed me.
I’m terrified that the car will catch fire and my family will be stuck inside the car.
Everything and everyone at this dealership was awesome, I never felt like I was being pressured or forced to make a decision. They were very patient with me, and even when I got back to the finance department there were no tricks up their sleeve???s or hidden costs, perfect car buying experience definitely going to be my first stop next time I need a vehicle
2 engine replacements in less than year and a half
by Shatfacekila from Spokane valley, wa
January 7, 2019
This vehicle is a piece of junk do not buy. 2 engine replacements bad hoses and possibly the tranny going already. Only good thing is the free towing for 100k so you can drop this junker off at the nearest Hyundai for repairs.
We have purchased through a few dealerships. Our experience at Hyundai of Cool Springs was excellent. Sim Thomas is an exceptional person to work with. He is not a high pressure sales representative, but listened to what we needed, and worked on putting a deal together. He followed up to make sure everything was going ok. We would highly recommend Sim, and if we need to purchase a car in the future, Sim would be the first person we would go see.
My first Hyundai and won’t be my last
by Kathy H from Shawnee, KS
January 11, 2019
This car has met my expectations 100%. In addition the dealership has been fantastic during the purchase and subsequent routine service visits. As a long time Ford owner I’ve discovered I can get everything I had in my previous cars, plus. My next car will be another Hyundai, and my dealership will be Shawnee Mission Hyundai.
Received implacable service during the vechicle choice, purchase and after market upgrades process. Daniel went above and beyond the requirements of a salesman. The Genius Bar representatives are great as well.
I would like to buy this car for next one.
by Wonsang Yu from Sayreville nj
August 25, 2018
This car has everything what I need. I would like to introduce to friends and members of our family. And I will see them big smile after my suggested for sure.
I was recently looking for a good used car to buy my daughter for her 16th birthday. I found one I liked online and contacted the dealership via e-mail. Brittney Smith was quick to reply to my e-mail and answered all of my questions about the car and set us up a time to come in on a Sunday to look at the car. She even e-mailed me the Carfax report and some additional warranty info I asked for. That Sunday, my wife and I met with a salesman named JD and he was very nice and helpful with all of our questions. He was not pushy and did not try to pressure my wife or I into purchasing anything unlike some salesmen at other dealerships tend to do. He gave us space and let us look at the car and test drive the car so we could decide if we liked it or not. We put a deposit down that day and came back the following Saturday and bought the car and took it home so we could surprise our daughter with it at her birthday party! She LOVED it!!! It was a great day and a great buying experience. I highly recommend them!!! FYI, we bought the car from the Lebanon location, but I'm sure their other stores are just as great!
Pleasure to Own and drive
by Anirban from Troy MI
December 30, 2018
Very good car! Great control and looks awesome!
Panoramic sunroof on the Limited trim is just fabulous! Kids love it.
Very reliable overall.
The driving is very responsive and spacious enough for a family of 4.
Took many roadtrips - never a problem.
3rd time was the charm for us, as the first 2 cars sold before we could make it out to see them on a weekend. We never felt pressure throughout the buying process and felt that people at Brentwood Auto were genuinely interested in helping us. Special thanks to Sam and Terri for their patience, understanding and care they showed us as the 1st time buyers.
Good car overall
by Marilynjean from Red Oak, TX
January 5, 2019
This car is nicer then I was expecting. Could be quieter inside. Would also like to have the backup camera feature. Other then that a zippy SUV!
Having to replace my wonderful car after it was totaled was a sad experience for me but the great guys at Hyundai of Cool Springs made me feel better and introduced me to my new fully loaded Elantra. "Loni". Sim Thomas was patient and full of helpful information about my new car and I definitely recommend a Hyundai AND nobody better to get it from than the Cool Springs team!!
Decent small SUV/Crossover
by HyundaiTucson2012 from Glendale, CA
December 18, 2018
It meets my needs and it is styled reasonably well for the year and price point. Today it is not the smoothest or quietest ride, but it is still a good vehicle.
I wish the entertainment system was better and Hyundai should really start supporting some limited firmware updates to keep it operating well for longer.
Very well laid out showroom, as well as good variety of vehicles. While shopping there my wife text me that a Sportage we had looked at the day before had been reduced to the price we offered. I purchased my vehicle elsewhere.
by Alexale from Fayetteville, NC
December 24, 2018
Great car to drive and fun to drive, The family loves it. It is really a beautiful car and we would buy another one in the future
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