David and Marty are trustworthy and treat you like family. I'm very thankful to have found this place. Not your typical car salesman mentaliy. They truly care about people and strive to keep their reputation outstanding. Thanks Country Pride!
A service department that is more like my friend's shop
by Jeff from DealerRater.com
November 25, 2018
It's not too often that I brag on a dealer, much less their service department, but I'm going to the trouble to now. The people there have worked hard to earn my trust by not just charging me the most they can but instead, they actively work to save me dollars. I respect that and will be giving them my business in the future.
Crain VW dealer is to be commended, they did exactly what they said they would do. Nothing like the Toyota dealership, that mechanics come from the back and get cash from customers, waiting in their car. Stating: I am going g to do it on my break so you have to pay cash now. I will not miss my Toyota because I have a great vehicle in the 2019 Jetta SEL Premium. Love this car and dealership!
While I did not purchase my VW diesel Passat from Crain, they have welcomed me each time I take my car in for service, listen to my concerns, and treat me with respect. I love my VW and will continue taking my car to Crain! The service gentlemen always greet me with a smile, and take care of my needs. From the time I pull into the parking lot, to when I leave, there is someone smiling and greeting me.
I recently needed to get a new car, I decided to look at Hyundai and see if I could find something that would work good for me. During my time working with Crain Hyundai, Bryan Huddleston answered any and all of my questions (which were a lot!), explained all the details proficiently and honestly, and put me in a car I absolutely love. It was a pleasure working with Bryan and Crain Hyundai of Fayetteville.
Anthony and Paul and the reat of the staff at the Fayetteville location took the time to ensure my repair was done right. They made sure to take good care of me by giving me a ride after dropping my car off and the getting me a loaner when the repair was going to take longer than expected. I'm very happy with the service they provided.
As a first time car buyer with no cosigner they made this the easiest purchase. Working with Zach and Troy made my day complete. Finance with Kyle was a snap.Blair walked me through the car and was very experienced in what apps and gadgets to have for my Camry. I Love this Dealership!
Thank you for really great service. The guys are friendly And take the time to listen and care about concerns. Love that I got a loaner car and another service date the guys washed my car and vacuumed and that is wonderful service! The service makes the dealership #1. Will highly recommend. Thank you again!
We had found a Nissan Pathfinder online that we were interested in, but once we got there and really had a chance to look it over we decided to see what else was available. We were able to find a newer model that really met our wants/needs. Trevor worked with us to get the price where we wanted it and we were able to leave that day with our new car.
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