The right rear brake on my ???14 Q50S has been making a horrendous squealing sound for several months. After having an incredibly difficult experience working with the Infiniti dealer I purchased the car from in central Mass, Infiniti USA sent me to Infiniti of Norwood. Nigel and his team have been excellent to work with! Great communication, easy to talk to, tremendously helpful and a pleasure to work with. Thank you! I feel as though they have gone above and beyond to help me resolve this issue (and we are still working on it.) I also had an oil & filter change while my car was there. The job was done well and engine compartment was clean / no oil spills / drips. The cost of the oil & filter service (synthetic) was about $40 more than at my previous Infiniti dealer though. Thought this was a bit high, but honestly, the quality of service I am seeing is worth it. Great experience, thank you.
I brought my car in for service that took me in and had a loaner car for me within 10 minutes. While the serviceman moved my car he noticed a very small detail that I never noticed and took care of it, in the 2 minutes he was in my car. My car was finished on time and on budget. I would highly recommend Infinity of Norwood
I drive from RI to Infiniti of Norwood because the Service Dept is very professional, very competent and communicates throughout the service experience. (Infiniti of Norwood should educate my local dealer on what real Service should be to the customer)
My experience in this dalership was amazing ! Alex recommendations were thoughtful and his customer service is impeccable. I appreciated his honesty throughout the process and couldn???t ask for anyone better
Anthony from the sales staff was friendly and courteous, making the deals was easy both on price and to complete the paperwork. They also provided quick responses to fix any issue I had after delivery.
Jeremy and the whole dealership were amazing. Jeremy even gave me his personal phone number to text him when needed. Overall, I would recommend Jeremy and this dealership to my closest family and friends.
Seen the car I wanted online went into the dealership I was greeted by salesman Curtis Smith he was amazing from start to finish very professional very easy to work with Curtis made the hole experience very pleasant... Bought the car that day very happy
I got the new guy,John Alexander.He was calm ,cool, and collected.I had a small issue with a wheel sensor and the guys "in the back" could not be more attentive.Really a great group of people down there.
Purchase: October 2018 Working with Scott Sokoloff at Infinity was easy from the first test drive to the final signing of the my 2018 pre-owned certified Infiniti Q50. Scott gave me necessary information on the features of the cars that I was interested in and then informed me when a pre-owned certified car that matched my preferences became available. Previously I had gone to Infiniti of Westwood and I did not feel that my experience there was anywhere close to the service that I received in Nashua. The negotiating and buying process at Albrechtauto Infiniti of Nashua, NH was streamlined and took one week to finalize everything. The negotiating was conducted mainly through email and was completed with my hundred percent satisfaction including high trade-in value of my 2009 Toyota Corolla. When I came back in to the dealership to close the sale, Infiniti staff seamlessly completed the financial portion, final car check. As a MA resident this dealership knew exactly how to acquire a MA title and registration without me putting in extra time and effort. Even after the sale was completed, Scott made sure that I was completely satisfied by checking in weeks later and by immediately answering a couple final questions that I had. Exceptional customer service and great value allows me to give Infiniti of Nashua my highest recommendation and make them my first choice.
very nice facility and excellent service, was met immediately with service manager, provided details of the service and approximate time to completion, provided information on additional service needs and the car was returned clean inside and out. Also, the service waiting area is excellent
My son and I came in to look at a used car on 12/1/2018. After meeting with Suzanne she introduced me to Sean. Sean is a great person to work with and not pushy at all, even took the time to get to know my son and myself. In fact, every person I had contact with was very polite and personable, a trait that is hard to find at car dealerships these days. Every employee did what they could to accommodate my terms and are very reasonable in both my trade and their vehicle. Even though I could not make a deal this evening and had to think about the deal overnight there was no pressure at all and that has earned my Business and respect. Infiniti of Nashua is true to the albrect groups mission statement and are transparent to a degree that I have not seen from a car dealer. Kind regards, Mike S
Great experience ,very professional .Dennis made everything
by bobbbke from DealerRater.com
December 6, 2018
Great experience, Dennis made everything easy for service for someone who had just moved from Massachusetts and was coming to the dealership for the first time.
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