Stress-free, hassle-free, and seamless car buying experience
by ms6001 from DealerRater.com
December 2, 2018
A used Lexus at Naples Infiniti popped up on my car search. It had everything we were looking for, so I inquired via the website. Just three days later we had a deal in place for a very good price (without pressure or haggling) and Luxon delivered it to me at my house for final inspection, test drive, and signing the paperwork. That level of service was exceptional considering the fact that I live 4 HOURS AWAY FROM NAPLES.
Kevin worked extremely hard to get me the price I was looking for. The car was ready as promised and all the options were as specified. Kevin had the car ready on time, took the time to review all the options with me, set up my iPhone and Called me that very afternoon to make sure everything was OK. I wouldn???t hesitate to use Kevin again for another vehicle purchase or lease.
The dealership staff were very professional and helpful during my purchase of a 1999 Cadillac DeVille. I was treated with respect and given the upmost courtesy while making my purchase. Thank you to all the staff members who went out of there way to assist me...I am very happy with my purchase.
Having purchased 6-7 LS since 1991 (one 430 from Scanlan) I had to buy my last two LS460s from Orlando. Why, their volume and price. Each time I gave Scanlan and Germain a chance, neither stepped up to find the car I wanted. I met Heather Cotorakas a few years ago and she made me promise to give her a shot when I was ready to buy a 2018. We talked in April before I headed North, and when I returned in October - she "made it happen". Heather knows her cars, knew my choice of LS500s and was able to come to a price and trade in that was executable w/o hours of haggling. Good to buy locally again. Thanks, Heather.
1. The Fort Myers, FL Infiniti Service Center provided a timely maintenance service, the same day, I had called to book the appointment. 2. All items discussed and agreed upon by Service Representative, Rick Libby, were addressed and completed to my satisfaction by the Mechanics. 3. Rick is a reliable and personable employee who has customer's best interests at the top of his list! 4. Bonus, my car received a complementary washing before I left the Dealership.
Made my car buying experience a pleasure!! Excellent
by CHIBRY from DealerRater.com
November 19, 2018
I went to the dealership with no expectations need a car after my previous Cadillac was a total loss. I reviewed most luxury vehicles and test drove them. Until I test drove the Q50 nothing felt luxurious. I instantly fell in love with the car trying not to show my exuberance. I believe Robert sensed my initial desire to buy a used Q50 2015-16 and from that conversation knew my price point and willingness to enter a lease. He pulled from inventory what he thought would be a good choice. When we sat down to negotiate the first offer was one I couldn't refuse. I felt compelled to accept without a hesitation as it exceeded my expectations. I had been looking for several weeks and hadn't had this experience with Acura, Lexus or Cadillac. I will be bringing repeat business here when you receive this treatment. Can't wait to refer others for a similar experience. This car drives beautifully. The next one they are going to make is the black with red interior Q50. All other staff had great attitudes and were very upbeat.
I just bought a used car from fort Myers infinity, my experience was knowledgeable and rewarding thanks to Kevin. Love this place, highly recommended. I especially liked the front desks lady who was working the closing shift on 11/30, she was funny and very personable. Beautiful showroom, left with what I thought was a full tank and I text Kevin and he said bring it back and he will top it off. This is customer service at its finest. Always pleasing the customer.
Kevin was great to deal with. Was quick to get back with any questions and a lease proposal. Also delivered the car to our home to make the process even easier. Had a good understanding of the vehicle and was able to answer any questions we may have had. Has been in touch multiple times since car was delivered to make sure all was well and make sure we have had no issues. Would certainly deal with again.
Hertz was my first stop of the day for car shopping. I had checked their website and saw a great selection of cars. My salesman was Chuck, who did an outstanding job as we test drove multiple vehicles before I found the one. From there it was easy, chuck kept me informed throughout the day on the status of the vehicle and when it would be ready to be picked up. I would recommend buying your car from chuck at hertz.
Salesman was knowledgeable and great to work with. Attention to detail was unbelievable. Facilities are top notch. Paperwork was handled quickly and efficiently. Overall great experience.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.