The right rear brake on my ???14 Q50S has been making a horrendous squealing sound for several months. After having an incredibly difficult experience working with the Infiniti dealer I purchased the car from in central Mass, Infiniti USA sent me to Infiniti of Norwood. Nigel and his team have been excellent to work with! Great communication, easy to talk to, tremendously helpful and a pleasure to work with. Thank you! I feel as though they have gone above and beyond to help me resolve this issue (and we are still working on it.) I also had an oil & filter change while my car was there. The job was done well and engine compartment was clean / no oil spills / drips. The cost of the oil & filter service (synthetic) was about $40 more than at my previous Infiniti dealer though. Thought this was a bit high, but honestly, the quality of service I am seeing is worth it. Great experience, thank you.
I brought my car in for service that took me in and had a loaner car for me within 10 minutes. While the serviceman moved my car he noticed a very small detail that I never noticed and took care of it, in the 2 minutes he was in my car. My car was finished on time and on budget. I would highly recommend Infinity of Norwood
I drive from RI to Infiniti of Norwood because the Service Dept is very professional, very competent and communicates throughout the service experience. (Infiniti of Norwood should educate my local dealer on what real Service should be to the customer)
Great service center and customer service. Anthony T was awesome very informative and extremely kind. Answered all my questions and kept me up-to-date. Service tech Jeffrey was great extremely helpful and very professional.
Very long wait times that exceed their own estimates by 50%
by Whysignin from DealerRater.com
November 30, 2018
Generally, the quality of service is very good. The staff is very polite and accommodating, listens and tried very hard to solve the problems and make customers happy. All that they do very well - management and service agents. The problem is wait times. It took 1 hour and 40 minutes for an oil change. That is way too long. On top of that, estimates on the phone before arriving and when handing over the keys, were an hour. The result, missed meetings and lost money that goes well beyond the value of an oil change.
They replaced a part to address a noise issue. They were honest in cautioning me that they were not convinced that replacing the part would resolve the noise issue. But, I left a message on 11/2 informing Anthony that the car was still making noise and I have yet to receive a return call. This is not the only time that I have left a messages for this service center and not received a call back. Unfortunate customer service given the amount of $ spent on a luxury brand like INFINITI.
I???m very pleased with the service, specially with Fernando. He was friendly and fast to find me a loaner Fernando took his time to understand the problem with my car and kept me informed at all time Thank you so munch Fernando
Was nice and newly renovated. Service was quick for a dealership. And staff was friendly. Was my first experience as a Kia owner they handled the small situation with my tail light quick and solved the problem for now was water behind the lens
Of the tail light. We will see if it comes back but they have no problem covering their warranties was very easy no hassle or questions
I was buried deep in negative equity and had expensive repairs to get back on the road, I was in a bad way. Shawn was able to help me out tremendously by getting me into a brand new car with almost nothing out of pocket and my monthly payments only went up a couple of bucks. Outstanding! I can???t thank Shawn, his sales manager Jon, and the finance director Tom enough for how helpful they were on such short notice. A truly exceptional experience.
I highly recommend this dealer. Peter Brown is an asset to the Viti Group. They are reputable and trustworthy. Call them today. Best in class!
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