Lauren carnprobst was absolutely great.She was very very helpful in our purchase and followed through all the way . Service department was a little lacking we had 2 concerns they fixed the main one . But you Can Trust Lauren her word is gold .
I was selling my car. They gentleman that helped me (Reggie as I remember) was so kind. He was on point with everything very well versed in his field. More then that he was fun to talk to it was more like having a friend there with me then a car Max employee.
Kevin worked extremely hard to get me the price I was looking for. The car was ready as promised and all the options were as specified. Kevin had the car ready on time, took the time to review all the options with me, set up my iPhone and Called me that very afternoon to make sure everything was OK. I wouldn???t hesitate to use Kevin again for another vehicle purchase or lease.
The dealership staff were very professional and helpful during my purchase of a 1999 Cadillac DeVille. I was treated with respect and given the upmost courtesy while making my purchase. Thank you to all the staff members who went out of there way to assist me...I am very happy with my purchase.
1. The Fort Myers, FL Infiniti Service Center provided a timely maintenance service, the same day, I had called to book the appointment. 2. All items discussed and agreed upon by Service Representative, Rick Libby, were addressed and completed to my satisfaction by the Mechanics. 3. Rick is a reliable and personable employee who has customer's best interests at the top of his list! 4. Bonus, my car received a complementary washing before I left the Dealership.
I just bought a used car from fort Myers infinity, my experience was knowledgeable and rewarding thanks to Kevin. Love this place, highly recommended. I especially liked the front desks lady who was working the closing shift on 11/30, she was funny and very personable. Beautiful showroom, left with what I thought was a full tank and I text Kevin and he said bring it back and he will top it off. This is customer service at its finest. Always pleasing the customer.
Kevin was great to deal with. Was quick to get back with any questions and a lease proposal. Also delivered the car to our home to make the process even easier. Had a good understanding of the vehicle and was able to answer any questions we may have had. Has been in touch multiple times since car was delivered to make sure all was well and make sure we have had no issues. Would certainly deal with again.
Having purchased 6-7 LS since 1991 (one 430 from Scanlan) I had to buy my last two LS460s from Orlando. Why, their volume and price. Each time I gave Scanlan and Germain a chance, neither stepped up to find the car I wanted. I met Heather Cotorakas a few years ago and she made me promise to give her a shot when I was ready to buy a 2018. We talked in April before I headed North, and when I returned in October - she "made it happen". Heather knows her cars, knew my choice of LS500s and was able to come to a price and trade in that was executable w/o hours of haggling. Good to buy locally again. Thanks, Heather.
Ok Sam Vince! You are amazing, friendly, hard working, organized and a complete delight. My husband and I are past our middle 60's so we've bought quite a few cars on our journey. By far, Scanlon as a whole and Sam Vince specifically have been the greatest dealership ever. And I havent even mentioned Reilly Morris in finance that made signing papers fun!! Its not even the big things (great prices and quality cars) but the small things (kindness, compliments, concern and free espresso!). Just love Scanlon. We dont want to shop anywhere but Scanlon! Thanks for everything Sam Vince!
As the dealer reached out to me the experience trading in my current vehicle for a new was painless and affordable, The sale agent worked with us on color choice, appointments and cost. The vehicle was secured from another dealership and the delivery was immediate. All paperwork was handled expeditiously and accurately. The only downside to this whole experience was the "last minute" offers to purchase add on coverages. I.e. paint protection, wheel and tire service/repair, etc. Reminds of the old days when one would buy a new car and be pressured into purchasing an undercoating for rust protection, like zeibart. Really? A 58,000 dollar car and you are trying to sell me add on protection for lot's more money. Suggestion, let the sale person offer it. Not at ie. closing.
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