My experience was exceptional,the staff was courteous and professional.The repairs were done on time,and the service manager Erio communicated with me throughout the service process.I will recommend this dealership to my friends and family.Please thank Erio and the entire staff for a job well done.
Love this car
by gareth1273 from BOLINGBROOK
January 14, 2019
The car is an exceptional vehicle that has a great balance between performance, comfort, style and presence. Really love driving it and recommend this car to anyone!
Drop my car off for warranty work the night before. Early call the next day saying my car out of alignment. I never noticed that. Call late that day saying the warranty work can???t be complete for four days. Alignment report looks ok. Says ???an alignment not performed??? right on report. Invoice says ???customer requests??? to perform alignment. I think this is a scam. I think cars can be technically out of alignment but it is not enough to require an alignment. These guys can???t wait to tell You the car is out of alignment so unsuspecting people like me authorize them to fix it.
Fastest car I have ever owned in style
by Infinitifan1 from Derry
December 13, 2018
Most beautiful luxury car with the best premium performance! Love the steering and handling with the power behind it!the double screen is so state of the art and adds to the beautiful design of the interior.
There were a couple of minor issues that delayed the delivery of the car, but Carlos handled them perfectly. The car was beautifully clean and everything as in excellent condition. I'm a happy camper.
More car for the money
by Tom in Lincoln from Lincoln, NE
January 13, 2019
This review focuses on the Q50 AWD vs. the BMW 328ix. I was surprised about the driving performance and interior functions. The Q50 comes with more interior stuff, including a better experience with the control screens. In short, it has more tech on the inside. The Q50 has great acceleration and handling-faster the the 328. The BMW 328 still has superior handling and design-it's just got more swag. For the money, however, there's more confidence in driving the Q50 after the warranty runs out. Having just driven the Q50 in six inches of snow...it does very well, even on un-plowed side streets. In summary: The BMW 328 is cooler, and handles slightly better. The Q50 has better tech, is more comfortable, and still fun to drive.
My experience in this dalership was amazing ! Alex recommendations were thoughtful and his customer service is impeccable. I appreciated his honesty throughout the process and couldn???t ask for anyone better
by jwellsmusic from Katy, TX
December 27, 2018
Purchased Certified from Dealer. We Really good deal. You get a lot of car for the money. We looked at a lot of options and felt like the infiniti fit our needs the best with our budget.
After driving RAV4's for years I rented a Rogue and fell in love. One call, a quick meeting and a hot chocolate later and I had the car of my dreams. Thanks Kathy, Rick and Dennis for the great service!
Best car I have ever owned.
by Lindsay from Murfreesboro, TN
December 3, 2018
I ordered the car from Houston Car Max because it's exactly what I wanted. Now that I own it, I am 100% satisfied! Thanks, Car Max!
I am in my 60's. I have purchased many vehicles. My recent BMW X3 purchase was a delight. Vehicle was outstanding, buying process was a joy, unlike most dealers! Greg was outstanding, always answering any messages promptly, and great service after the sale. I will return, and highly recommend.
by TGor from Louisville,KY
November 16, 2018
This is so close to the perfect vehicle for me. The only thing missing is a back window that opens from the hatch and that is not important to everyone. So I would recommend the QX60 to anyone looking for an SUV
Great, easy, personable experience. I would recommend you give them a look if you are in the market for a car. As with any big purchase, do your homework, know the value of your trade, no the value of the car you want, understand where you stand if you need financing. If you do everything beforehand it makes things easier and more realistic for everyone involved.
To Infiniti & Beyond!
by YaHomieRome from SLC, UT
August 8, 2018
I pushed this car to its limits every single day I owned it. Granted, I listed this for commuting (as that's the primary function for most cars), I did enjoy it tons on the weekends for canyon drives. The All-Wheel drive in the snow made this car a breeze to control and handle, and outperformed most of the vehicles sliding off the interstate during Utah's infamous snowstorms.
My only true complain to this car, was the 6-disc CD changer stopped working, and sucked - and the interior "leather" on the doors was easily ripped or cut by just things I carried in my pockets (pocket knife clips, pens, the occasional workbadge or lanyard, but just tore so stinkin' easily. If I had to complain about anything else, I'd say it was the orange LED's on the dash lol.
For it being a V6 - I was outperforming most Stock/Standard Subaru Drivers, and enjoyed the up-n-go this car had without compromising an Engine noise that made me feel giddy. I highly recommend this car as a daily, commuter, or a family car - as it has plenty around to do all of it.
My family has been using North End motors to buy the cars for our family members for years now. It is always a great experience from start to finish. We always reach out to work with John Fernandes every time we go. He truly listens and pays attention to detail when you describe what you???re looking for, goes over all questions you might have and you never feel pressured to purchase. He definitely puts the customer first to make sure they are happy and get what they need as smoothly as possible. Highly recommend!
I Love My QX60!
by SuzInTX from Austin, TX
November 29, 2018
The QX60 is the perfect combination of performance and comfort. My children love the entertainment package and their 2nd row heated seats. Every feature is well thought out and perfect for my family, not to mention the conveniences for the driver along with good gas mileage!
The right rear brake on my ???14 Q50S has been making a horrendous squealing sound for several months. After having an incredibly difficult experience working with the Infiniti dealer I purchased the car from in central Mass, Infiniti USA sent me to Infiniti of Norwood. Nigel and his team have been excellent to work with! Great communication, easy to talk to, tremendously helpful and a pleasure to work with. Thank you! I feel as though they have gone above and beyond to help me resolve this issue (and we are still working on it.) I also had an oil & filter change while my car was there. The job was done well and engine compartment was clean / no oil spills / drips. The cost of the oil & filter service (synthetic) was about $40 more than at my previous Infiniti dealer though. Thought this was a bit high, but honestly, the quality of service I am seeing is worth it. Great experience, thank you.
Best in class
by Hutch from Baltimore, Md
December 17, 2018
The Q 60 checks all the boxes. Class leading performance, tech, and head turning looks. I highly recommended the Bose centerpoint music system. Awesome acoustics.
Charlie answered emails, made time to answer questions. Researched options and had a good understanding of what I was looking for to fit my choices and main objective for the purchase.
The most luxurious vehicle I have ever owned!
by Tammy Herchek, repeat customer! from Victoria, Tx
December 5, 2018
Love it! I bought slightly used and was able to afford a vehicle that I never thought I could afford. I love all of the safety features, and I feel very safe in it.
I know their service department is second to none and did a thorough job inspecting it so therefore it will be a reliable vehicle for my future. It is extremely comfortable and so beautiful too!
I purchased my first VW from Evan and he was fantastic. Evan helped me find the car I loved and one that fit my budget. The Sales Manager Nick made the negotiating process so easy and painless. Both Nick and Evan were great definitely go see them if you are looking for a easy and painless car buying experience.
Great car, never had any issues
by gordonmeslu from St. Louis, MO
November 18, 2018
This car met all of my needs and was a lot of fun to own. The convertible functionality was great for the summer and the heated seats were nice in the winter. The Bose sound system was excellent and it was a reliable vehicle.
Excellent deal on Toyota hybrid - more competitive than other nearby dealers with similar makes and models. Friendly, personable, efficient staff. We drive off the lot a few hours after buying the car.
Most reliable/fun to drive vehicle.
by Texanm35 from Houston Texas
September 23, 2018
This is a large vehicle. Plenty of legroom in the back , with new tires the road does feel a minimum.
The reliability has been good just regular maintenance, has required. after 3 years of driving still love it.
Great service. Accommodating and expeditious. They were able to fit me right into schedule on short notice and I was on my way home in an hour.
This SUV drives smoothly, has great pick up, has
by LN from Gainesville
January 2, 2019
This is the perfect medium size car for 2-4.
Plenty of leg and head room in the front and back..
Comfortable heated seats with lumbar support
Only negative for me is bottled water bottle doesn't fit in door well
My third vehicle purchased through Bourne's. Although this purchase I will never forget. Spent most of the day at the dealership. I worked with Greg P, who did an amazing job getting me on the road with the right car for me. He was extremely patient and had great customer service skills. However, on my way home I was, unfortunately , sandwiched by two cars in my brand new Jeep. I was extremely disappointed, but glad that I was doing okay. My Jeep had extensive damage to the front and rear of the vehicle. Long story short, I was working with Greg P., Mike Kelley (GM) and Matt Aiello (Collision Center) throughout this whole progress from the very beginning to final outcome. Bourne's stepped up right away and was able to get me a rental car in no-time. I am glad to say that I will be picking up my jeep (again) this week!! Thank you for the great customer service and respect. Well done to the whole TEAM at Bourne's!!!!
Most reliable vehicle i’ve ever own
by Lloyd Seok from Suwanee, GA
November 24, 2018
I’m satisfied with this vehicle. This vehicle has a lot of funtions which i need. My family really love this vehicle. I can drive smoothly.
Scott was friendly and attentive. He came in on his day off to get my car registered and the plates transferred. He clearly explained everything. Thank you!
Fun sporty drive
by Robbie from Ny
December 16, 2018
Fun car to drive. 3.7 L Has plenty of pep. Gas mileage could be better but what you lose there you gain in performance. Very nice interior.
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