INFINITI for Sale in Starke, FL

Gainesville Nissan salesman Mickey Downing made the entire experience comfortable and answered every question with enthusiasm and patience. I felt he truly was trying to help me get the car I wanted at a price I was willing to pay.

Sales person Kenya Ellis-Walker helped us filter through the choices we had researched. She is knowledgeable, relaxed, patient and listened to us so that she understood what each of us in this couple wanted. She is great. Plus the whole Car Max experience is pleasant because you can flip among comparable cars of different makes and compare then and there. And you are not pressured at all because the sales people are salaried--the entire experience reduces stress and gives you more choice. Good for people who prefer space to think and options to compare.

This dealership goes above and beyond to make me feel special when servicing my vehicle. I did not buy my car here, but I definitely will when it is time!

I had an amazing time at automation. The customer service was excellent. I felt so welcomed and everyone enjoyed my dog. Josh was an amazing helper and he explained every detail to me of what was going on with my car. I will definitely go back!

I have been with Infiniti since 2007 and I was basically sold on how I was treated not only during the purchasing process, but all the follow up that kept it alive. By 2012, I still had made a second purchase to move my wife into an Infiniti & out of her Nissan as the previous 5 years convinced me to stay the course with Infiniti. The service department was really the clincher, mainly how I was treated as a valued customer and it really helps when you have a service adviser, such as Roger Sain who not only knows the products inside and out, keeps you well informed, forecasting you of upcoming requirements or maintenances, and keeps you informed of trending or known issues of certain year models, and how Infiniti targeted commonly failed parts in earlier year models and Infiniti was able to manufacture those high fail rate items for improved higher quality replacement components for older & current model vehicles and future production. I had many items that did fail on my 2005 FX-35, most all of which were covered under my extended warranty. This is very telling of a manufacturer where quality is a top priority. This information also weighed heavy on my decision to retire the 2005 FX-35 and purchase a CPO 2014 QX-70 3 weeks ago. Roger shares his insight and his knowledge always, he also kept me up on the lack of issues this newer model had because of the targeted quality improvement program of the failed items on prior models. As I mention in the title of this review, the Service department IS the key component for customer retention. If its not understood that way, it really needs to be understood that way. Your relationship with the Sales side of the house is short term, I on all 3 occasions of buying an Infiniti vehicle had a great experience in the purchase, however the game is different. Its not the sales guy that made me come back, he just put in a long term debt....hehe. It's true, a Sale rep wants your sale, your signature, and it puts food on their plate. That is just the nature of the beast and I understand that its their job. We all need a job so I get it, but Orange Park Infiniti sales guys really helped me out a lot on this recent purchase, so I am convinced they too are a new breed of sales personnel alive within the Orange Park Infiniti that Atlantic place does not have. But the reality of it is once you are past the sale, you are done. They did their job and now as the customer, hopefully happy like I was drive away. From this point on, what makes or breaks retention of a customer is how the long term relationship is handled from that day forward. That responsibility falls in the hands of the Service department. Roger Sain in my book get the 5 start CQA. Commitment, Quality, & Accountability, that all by itself earned my trust for the 9 years I have been with Infiniti. This is the biggest and only reason I remained an enthusiastic Infiniti owner. It is a great vehicle but the vehicle is only as great as the service department that takes care of you from final sale forward. Roger Sain leads an enviable example for others to follow as one of the best service advisors I have ever had the good fortune of running into. He is very professional, knowledgeable, honest and forthright. When I return for service or repairs, I don't feel like I am just a number, and I have 100% confidence the service or repairs will be done correctly or Roger won't accept it. He tends to develop and earn the respect & trust with his mechanic's in his professional way, and makes sure they understand his expectations, and they tend to deliver on it. I always feel that I am a valued customer but more so, its how I was treated from the Service department when I had to go, and Roger Sain get 98% of that credit. Well there were some times he was off when I needed something done, but that 2 % does not go against him, I add it to the score as I am 100% with Infiniti. Thank you all for everything well done.

Stephen did a great job! The whole staff was very helpful and made it an enjoyable experience😀 He even drove all the way over to my job so that I wouldn't have to come back to sign the rest of the papers💯

My experience at Orange park Infiniti (Jacksonville) is by far the best experience I have had with any dealership so far. These people are friendly and professional. They responded to my needs, they were transparent with the fees, and delivered the car in a timely manner. Constructive critiscism would include more detailed explanations of certain maintenance packages. Overall I would rate my experience as a 9.5/10, I already recomended this dealership to many of my friends, and would like to specifically thank Scott and Norman for their business and going above and beyond for their customers.

Very nice customer service and they replied to my email within the next day or two.

Awesome visit everyone friendly and knowledgeable treated us like family. Ed David took his time with us , very knowledge and patient 😁The manager that worked Sunday October 15th was great also they both did everything in their power to get us in another lease for the price I was comfortable with.

We were traveling thru Jacksonville coming from Disney in our 14??? Infiniti QX80 and had a problem late in the evening???.. Great people??? wonderful processes. I am so impressed with the personnel and the GM was especially helpful and accessible!

My very 1st service with my Q50. Ms. Kayla Rosa greeted me before I had time to get out of the car. She greeted me and then proceeded to analyze my problem. The service was provided promptly and one problem was discussed. I felt comfortable during my visit and all was good. All Infiniti employees seemed to be ready to "make you feel at home". Hopefully this is just the beginning of a long time relationship. Thanks Infiniti Of Orange Park. Amzie Z. Brown

My wife and I stopped in to look around, no appointment and Matthew Barnes asked how he could help. He was friendly, helpful, showed us models we were interested in with no pressure. We said we would call back for a test drive and he made sure to be available at our convenience. In between visits he located a couple of cars like we wanted and after our test drive we decided on a QX50. We are from out of town so we worked out the final details and price over the phone and all the time he treated us professionally and appreciated our business, no high pressure sales tactics, it was up to us. The car pickup/paperwork process was better than expected and the first complementary service easy to schedule. A great experience and we love our QX50, thanks Matthew!

My experience with Infinit of Orange Park was very good. I test drove the Q50 2 different times as I was narrowing down my car preferences. The salesmen were attentive and kind, not too overbearing as some can be. Stephen made sure I was taken care of and despite us not making a deal yet, he has been very kind in reaching out every few weeks. I would highly recommend this dealership.

My Sales person was Norman Rousell. And the ending of his last name sell is exactly what he did he and his team didnt stop working to find me the best deal to fit my budget on a new 2018 vehicle. They worked diligently to work for me and not themselves. And I definitely would tell anyone I know looking for a great deal on a new vehicle to go to infinity of Orange Park and ask for Norman Rousell.

Excellent attention and assistance from Ms. Kassilynn Sermons in the service department on my '17 Q70S which I had recently taken delivery of from a Infiniti dealer in Calif.

I went to Orange Park Infiniti after Hurricane Iram claimed my vehicle. In a traumatic time, I met Norman, he's a great guy, very knowledgeable, super friendly, and easy to deal with! He did work!! He gave me great service and I would come back to buy my next car from him. ~Forrest Forever

Great experience today car shopping at Orange Park Infiniti. Eddie and Scott were extremely helpful in showing me the QX 60. Beautiful car and they showed me all its features and benefits. They are extremely professional and my experience was superb!

The experience and salesmanship a that' I received was amazing. Stephen did an excellent job going over the vehicles and making sure that the vehicle was the one for me. After purchasing my new vehicle he continues to check in on me and my wife to ensure that we are satisfied with our purchases and to see how things are going with our new house. I would recommend Stephen and this establishment to anyone that is looking for an upgrade. I will continue to do business with him not only for my family but for friends that are looking for vehicles as well.

The main reason I switched from Atlantic Infinity to Orange Park Infinity is because of Roger Sain. He is second to none when it comes to customer service. He puts me at ease and I know won't sell me on unnecessary repairs. Thanks for the honesty and family feel. #M35STRONG#