Claudia from Infiniti of Bayside is amazing. She was very helpful and knowledgeable about every question I asked her. The entire experience was very inviting and comfortable. She explained all my options and I felt very good with my decision to purchase a car from her. The finance manager Mike was great as well. He made me feel comfortable discussing my financial options without feeling pressured as well as giving me valuable advice that I will carry with from here on out. I would recommend everyone I know and everyone I don???t know to purchase a car from Claudia. I would give them 10 stars if I could.
Claudia Pacheco was very helpful with all the questions and help that I needed. Very organized. Will definitely be back to her with anything needed. Follow her on Instagram as @mscardealerlife. I also serviced my vehicle here with Angelo and he is very helpful.
I want to start of first by saying Micheal Browne is a very professional person as the Gm, I dealt with him in getting my Q50 Redsport 400. He is very friendly and kind, he took care of me and guided me every step of the way, the price was good especially for the car im driving, Him and his team are great and will answer your questions step by step. Micheal thank you again im happy with my new Redsport. I recommend this dealership
The rating I gave was very good because this experience was an exceptional one and the first time with a luxury vechicle and top rated dealership. I was recommended to the Pepe Infinity dealership my a family member who does business there and I will refer others to that dealership as well in the future.
From the moment I drove in the dealership I received friendly and professional service. Alex, my service technician, knew me by name and welcomed me. Alex walked through the service with me and helped to make it a great experience. Pepe Infiniti Service delivers a 5 Star experience.
We had the Best buying experience with Mark Ferguson..he is an awesome sale person..who take our demand very seriously and tried to meet all our need..he is extremely patience and a man that keep his words. We had purchased a preowned certify 2019 Qx50 with only 7000 miles include all the bells and whistles for $44k. We live an hour and half from the dealer therefore we won???t need their free oil change and we had addressed that to Mark to see if he can do any better on the price..and he as a man of his words, talked to the manager and marked the price down $500 less and I still have the same warranty with free oil change for a year..my fiance complained abt a rough half xxx paint job on the base of the bumper..he said he will take care of it..and he did..smooth as a baby xxx..Chris Frey the Finance manager also an awesome person too. Thanks Pepe INFINITI for the Best service We weren???t too fond of the woman that sit in the front desk, she wasn???t too happy to be Greeting the customers..otherwise an absolutely 4.5 stars Su & Jenny
Despite a pretty xxxxty experience with their parts department, my service advisor continues to save the day. Alex is very professional and is extremely helpful/communicative about my service visits each and every time.
Working with Steve Goldberg was excellent. He was extremely communicative throughout the entire experience and very kind to my family on the day of our signing. No question was left unanswered and made sure we were well taken care of every step of the way. Very clean and quality dealership!
It was a pleasure dealing with devan Infiniti. I have bought many cars in my life and have had some horrible experiences with customer service but here it was flawless. I felt welcomed there the minute I stepped in. They treated me like a friend instead of someone trying get get money from me. Unlike most dealers, I actually met and spoke to their used car manager and he made it clear that he would help me out the best he could and truly appreciated my business. I will definitely buy from there in the future and would recommend to anyone.
Have been going to Devan Infiniti since my brother and I bought our EX35s there in 2009. I have always been impressed with the quality of the service provided. They have been quite fair with their prices and the quality of the work is top-notch, Bill and Chris in service are great and know their stuff. Highly recommended.
You are crazy if you do not come to this dealer!!!
by Tami from Someplace, CT
July 10, 2013
Honest, caring, respectful and the best dealer around. I have been going to this dealership for over a year and the amazing service has never changed. They take the time to explain services without pressuring you to do it there. I would buy an Infiniti just to come to this dealership. Simply the best!
I bought a used Infiniti from another dealership. I wanted an extra key and only Infiniti can do it. On the car faxe for my vehicle the previous owner always brought it here. So I called all of the Infiniti dealerships in the area for pricing n Devan was the best. I brought my car there and told them I wanted the key as well as a few problems I noticed. The fixed a bunch of stuff under the factory warranty and washed my car inside and out!!! The also sell a package free oil change for the entire time you own the car for 200!!!! I mean come on how can you beat that!!!! I love this place!!!!
I've used the service department several times and have been very pleased each time, though one time they changed my license name plate without my permission which did not make me happy.
Regarding their used car buyingnprocess, they have a good selection of cars but I found them to be OVERPRICED.
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