Jaguar E-PACE for Sale in New York, NY

Edit: I am upgrading my previous review from one star to three because of the dealership's General Manager Flavio Pinheiro. Not only was he thoughtful enough to address my review, but he called me to apologize and learn from the experience how to make the business better. I was upset due to the lack of communication between the staff and the customer. I dropped off my 2003 X-type because it had an issue passing the DMV inspection. It took a few days to hear back from anyone. It took them several more days to locate a part. However, the staff did not communicate this to me. When I would call to ask about the status of my car a staff member would tell me they would call me back and never did, or a secretary would direct my call to a voicemail that was never answered. I think it would help the dealership greatly to answer or return calls by the end of the day or early the next day. Staff members who do not know the answer to a question should not promise to call back "in two minutes" and then never call back. Because my car is an older model, I began to feel that my business did not matter. There were days when I waited patiently for a call back. Then there were days where I grew greatly impatient and tried several times to reach someone. I don't mind at all that it took two weeks to get back the car because I now know they were trying to locate the part from several other dealerships. However, I would have felt a great sense of relief and comfort that my car was indeed being cared for if someone would have tried every few days to call and give me an update without me having to chase an employee down. I would definitely now give this dealership another chance, and I suggest if a customer is having an issue to reach out to Flavio. He will try to address your concern and has made me a happy customer once again. (Original post:) My 2003 X-type could not pass DMV inspection. I felt confident that the dealership I bought the car from could diagnose and repair the problem. However, this dealership has changed greatly for the worse since becoming a Paul Miller dealership. No one answers or returns calls on the multiple phone numbers listed on their website. There is not enough follow-up to update the customer on the status of the repair. I would call the Service Dept only to get redirected to the Parts Dept voicemail that is never answered. They explained the problem with the car and then added on two additional issues that I felt padded the bill. I told them to fix what was wrong with the car so I could pass inspection. They agreed to do so. However over a week and a half later, I still didn't hear back from from them whether the car was ready. I called multiple times and was finally able to speak to someone. They told me because my car was older they were having trouble locating the part. If the dealer can't get the part, who can? What kind of answer is that? Why didn't they call me during that week long of waiting to explain what was going on? They said they would call me the next day to let me know what would happen next. I still haven't heard from them 24 hours later. They are the reason people avoid repairs at a dealership.

After meeting Jason, he was so helpful and dedicated to making sure I was fully satisfied. Everyone made my experience a great one. Thanks Land Rover Glen cove.

Well enforced by Steve L. , Web Manager for Morris County Jag. Appreciate his timely updates as to availability and incoming models. No pressure, just good information. Still looking for a 2016 V6 and know eventually will find the right one with low miles, in silver, blue, grey or green with their help.

Randy Grote is a professional who handled my purchase and never pressured or made it feel too sales. This is a first class dealership and I highly recommend it.

Had a great experience buying our new car with Jaguar Morris County. Everyone was extremely friendly and helpful. Our sales person, Paul, was very patient with our numerous questions.

Excellent doing business with Jaguar of Morris County

Excellent overall. Joe and Brian were awesome. I highly recommend Land Rover, Glen Cove. Love the new 2018 RV sport. Keep up the good work.

I don't want to come off so harsh, so first I want to state the overall eperance was great until my RR gas gauge had to be fixed. The truck went in for a new sending unit. For this the fuel tank had to be removed. The tank was back in place and returned to my. This is where the problem started, the smell of fumes were so overwhelming you could not sit in the truck for more then 5 mins without getting nauseous. I was told after three days the smell would dissipate, well it's about 6 month later and two more visits and the fumes are still unbearable. RR acknowledged the issue and said they would do something to take car back or trade it at a fair number (not wholesale). Since that agreement they have done little to anything to close this ugly chapter. I have a truck I can't use or sell do to the work performed on my vehicle. I do know their intentions are good but to this point their actions are sub par and I may have to notify my attorney. The one good thing that came out of this is my gauge now reads correctly.