This is coming from someone that ultimately didn't even buy his car from Gillman. I was in the market for either a used or possibly new Jeep and worked with Joe/Jose Hernandez. Joe himself was fantastic. He did absolutely everything in his power to get me a great deal on the exact Jeep I wanted. This included wheeling and dealing with other dealerships. In the end, everything fell through at the last minute by no fault of his own as he couldn't get me the exact car I wanted because of a miscommunication from one of the dealerships he was negotiating with. I had even put down a deposit because we thought it was a done deal. Once I found out it fell through, Joe was quick to apologize and refund my money even though it wasn't his fault. Eventually, he did find the car I wanted a day later but by that time I had already purchased another car. Still, I would not hesitate to contact Joe again the next time my wife or I need another car.
My salesman Kevin Smith (Chrysler, dodge, jeep) was pleasure to work with. I went in prepared with a list of cars (Honda) that I was interested in. Kevin made it happen for the price that I wanted, terms, and I received a great bumper to bumper warranty. I was in and out in around 3hrs (mostly me changing vehicles lol I went in refusing to put anything down). He was very knowledge on their cars, and was very professional. Even Moe in finance got me a great interest rate. He was a pleasure to work with as well. I must admit I am one happy customer. I highly recommend that you use Kevin Smith for your car buying experience!!!
Wonderful service, very helpful and serious-minded
by Zerley from Rosenberg, TX
November 28, 2015
Mel Johnson is someone I would recommend to my family and friends wanting to buy a vehicle. Mr. Johnson was courteous, friendly, answered all of my questions and paid attention to what I was interested in purchasing. I would highly recommend Mr. Johnson.
I would like to Thank Melvin Johnson for the awesome work he did on helping with the new purchase of my 2015 Challenger. He was fast and was right on top of everything especially since it was an over the phone communication. I also would like to thank Rick in finance for explaining everything to me. Highly recommend.
can't say enough about my experience with JOE Herm
by Helen from Missouri City
October 1, 2015
can't say enough about my experience with JOE Hermandez and Gillman Jeep Dodge. I smile as I think about how efficient the service was from beginning to end. As if we were the only people that were important in that waiting room. Joe was never distracted with anyone else but US from the moment he met us. His desire and result was to make this the most pleasant experience of any we had haD. AND HE DID JUST THAT. I highly above any other car experience we have had, HIGHLY recommend GILman, and JOE. It was a total pleasant delight. Joe diligently ran for us and took care of any needs we had. It started to rain, Joe even got umbrellas, the wait to see finance officer was longer than JOE wanted for us, he asked if we wanted water and snacks, more than once. NOw, the really important part, we got our Journey at a price, and the amount we stated initially. There were no TRICKS in conversation or pressure. ask for JOE Hernandez when you visit. The Feltons
Overall Ben found the car my wife wanted at a very good price. The only thing I was disappointed in was when taking delivery I found a small chip in the paint on the front bumper, no gas in car, and it was not detailed very well. I would have expected a show room quality car at delivery. This was not Bens fault it was his support staff. After they did a so so job of detailing it I would have thought they would have said somiabout the cio in the paint but no I had to find it. They say they are going to take care of it. We will see if they repaint it or just use the touch up paint.
Jordan was easy to work with and thanks to Bill for the great deal.
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