New and Used 2020 Jeep Cherokee for Sale in Roswell, GA

I’ll be honest, when I first walked in, the first person I dealt with was not my cup of tea, but once someone noticed my frustrations, their entire team rallied around me and my family to make sure I had a positive experience and we were completely blown away by the professionalism of their team. Just to give you some back story - I was in an accident and needed to replace my vehicle. The rental I had was a brand new Jeep and so my mind was set on just that. I went to EIGHT car lots within about 30 hours. The whole experience was exhausting. I dealt with SO many ammeters - uneducated, impersonal, and otherwise. Finally, I found almost the exact car that I had initially wanted on Car Gurus and so I drove from ITP up to Palmer. My parents followed me up and happened to blow a tire along the way. Being that it was a Sunday I was worried we’d get there too late to finalize anything same day. When I arrived, as I mentioned, there was a bit of runaround with the guy who’d originally took my call, however, James (and really the entire team) very quickly took charge of the situation. They were able to find two of the cars that fit my expectations and got them both up to the front for me to view. I had already spent my weekend test driving, so once I saw the interior packages, I had my pick of the two, took it for a lap and then sat down for negotiating. Out of every lot I went to this weekend, James brought me the BEST price I’d seen all weekend AND it was for a vehicle that had a better package than any of the others I looked at. Also, this dealership is great in the sense that their first offer is a good offer and they don’t waste your time. Once we told them what we had and could walk out comfortably with, we spent about 20 minutes finalizing everything and I walked out with a brand new car that perfectly fit my budget. They were nice enough to throw in a few other signing incentives (but I won’t share those here ��) AND James personally filled up my parents tank so that they could head back to Nashville. All of this (including financing + pictures) took about 2.5 hours total. Honestly, you cannot best that!! Again, I am beyond impressed with this team, the service, and the dealership in general. My parents plan on coming back to buy a car from this lot and I will be sending all my friends to them moving forward. HIGHLY recommend these guys!

I purchased my Jeep here & the service levels have always been great. Everyone is professsional & is quick to help. I brought the Jeep in for an oil change (which was covered under warranty) & asked for a tire rotation which was a little pricey ($29) & to change the air filter ($50!). $50 for an air filter change is too much for a product that costs $18 and took me, someone with an average level of car exp, around 15 minutes to change it myself. Which I happily did. Main point is that I would absolutely return to purchase another vehicle here in the future but once the warranty expires y???all have to have competitive prices for me to bring the Jeep for normal maintenance service. I get it, your a dealership, but maybe some costs need to be reviewed/adjusted in order to bring in more regular maintenance customers.

From my 2007 Cummins Diesel through the 2009, 2012 (RAM Big Horn 1500s) and my current 2015 RAM Power Wagon, I have found it extremely difficult to find satisfactory Service for a Power Wagon in Fulton, DeKalb, Cobb or Gwinnett. However, Heather Kratky and Darrell Wilson have a solid Tech Crew that can work on my RAM Power Wagon unlike the dealership I purchased it. Though the Power Wagon is tricky to work on, I highly recommend Hendrick Dodge, Jeep, RAM of Duluth for great service in Metro Atlanta above the other 4 dealerships I have paid my money.

There is a recall for the rear lower control arms, which have to be ordered. Since it was going to have work done there, I decided to also have my oil changed since I was getting a warranty repair. The cost was $53.99 for my 2007 Jeep. Then they bring me a list of repairs /servicing which need to be done which totaled over $4200! Most of the work can be done by my husband and me. Going to take my Jeep and get a second opinion on the other items as the prices are crazy high, but expected from a car dealership service dept. That being said, everyone there was incredibly friendly and helpful! I recommend them over Hayes Chrysler Jeep any day!

Brandon my service guy, very good young man. He???s my go too !! Will never go to Conyers dealership again .. terrible service 🤬🤬🤬🤬 never received not one phone call !!! From sales person.

Financed my first car here! Chrysler 200. Staff was excellent, process was easy, laid back, absolutely no pressure, unlike other dealerships. Would purchase here again in a heartbeat. #buyrightwithReece

Ayo took great care of me! I also got my windshield cracked fixed

Today, Feb 2, I was informed by a service manager that the repairs to my 2009 Jeep Liberty were completed. I drove to Ed Voyles to pick up my Jeep at 6:00pm. When I arrived I was told to proceed to the cashier to pay for the repairs to my Jeep. There was a long line of customers waiting to pay their bill. I thought it would take a long time but I was pleasantly surprised at how quickly the cashier, Liz, processed each customer with a friendly and professional manner. She is a great asset to Ed Voyles Jeep. She should be considered for February Employee of the Month.

Good job at this dealer, made appt. I showed up 10 minutes early, Brett C. was good, 1.5 hours vehicle was done. Tie rod recall not needed, driver airbag done, and one recall on PAX airbag done, and awaiting remedy from Dodge on the 4th recall. Suggestion is to have all TV's in waiting area working and on. Also one rubber bumper for glove box, left in glove box, so I installed it. I wish service techs would reinstall all items touched, attention to detail and not just drop the part in vehicle loose. Also the parking lot just outside of service at Ed Voyles, too tight, people driving over each other, it needs more room, too cramped.

I recently moved back to Georgia and noticed that one of my tires had two tears. Jay replaced my tires, no problem and because I had paid for a tire and rim protection plan he worked really hard to get the replacement covered by the protection plan. In addition, I had the pro pack plan for my vehicle ( covers detailing costs, wash, etc), which didn't apply to this particular dealership but he washed my car anyway. It was extremely dirty so this was such a nice surprise when I picked up my car. All and all, my experience was great. Quick and pain free. Thanks Jay and the great staff at Ed Voyles!

Tyler Grant could not have made buying a new car any easier! I did NOT want to go through the process of buying a new car and had put the decision on hold for 3 years - with each time I started the process being cumbersome (dealing with other dealerships) I was not encouraged to move forward. Then I met Tyler... I came in at a recommendation through JR in the service department, early on a Saturday morning and immediately felt supported by Tyler to start the buying process. I knew what I wanted and Tyler made it HIS mission to find it for me. Then we were off for the test drive... it was love... As the owner of a 2005 Jeep I was already sold on the brand - but the models have changed a bit in 13 years. Tyler explained all the changes that Jeep had gone through and I felt more informed in my decision (even though I did not pass the Jeep trivia questions...lol). From the test drive to the financing Tyler was by my side the whole way - EVEN when another client of his came in to buy his new truck (3rd one from Tyler specifically) - Tyler never made me feel like he wasn't there to help if I needed it. When all was said and done Tyler and I made a deal to meet back up on Wednesday to pickup the new ride and off I drove in my 2005 dreaming of the new features in the 2018. SURPRISE - the guys at Troncalli made it THEIR mission to get me the car 4 days early! A quick text from Tyler 5 hours later started with "do you want to come get your new car today? :-)" We jumped up, drove up to Troncalli and there she was... Did I mention they close at 6pm and Tyler stayed after to go through all the bells and whistles on my particular model... 1.5 hrs after closing and he was still the perfect person to work with. Thank you Tyler... you made me not hate the process of buying a new car... still don't like paying for one, but I would work with you again in a HEARTBEAT. Thank you JR for the referral - I owe you.

Will Jenkins was freaking awesome! He has an ability to listen to what you want & connect you with EXACTLY what you want - love my new car! I told Will what I wanted & when he brought the car around - it was just THE ONE. Love at first sight. He was really great at working with me and my husband even though we had to go back and forth between both of our jobs. He was also wonderful with my 15 year old teenage boy - who was dying to drive a 2018 Charger V8 - me, not so much thrilled about that part - he really helped appease both of us because he understands how much power is being dealt with and was really good at putting my son off and me at ease at the same time. He talked to my kid like he was (almost - thank goodness) an adult, which my son thought was really cool (of course, my son didn't sense the "almost" part). And Rex - I think I'm remembering his name right - only met him once- was pretty cool too - he was really nice & just jumped right in to help - he put my temp tag on in the pouring down rain while Will was getting my paperwork finished up for me and was just super nice! I'll probably be back in the future .....

Riaz and the whole crew has been excellent in helping my wife and I with all problems and they are very courteious.i would recommend the dealership to anyone.

I went to this facility looking to buy a 2017 Dodge Charger. I called and made an appointment to see this car which sped up the buying process. I was helped by Mike Peay. He was awesome! He is extemely nice, funny, helpful and knows how to keep a customer happy. I was impressed by Mike and the entire staffs positive attitude. I was even more impressed on how quick I got in and out of there. Usally when buying a car I'm stuck In a lot all day getting impatient, but Mike was quick about it all. I would reccomend this place over and over.

I was very satisfied with the customer service & the workmanship of brakes & front rotors completed on my 2008 Chrysler 300. Dakota the service tech & the mechanic Mr. Ali were very professional & informative in my experience. Mr. Ali took the time to test drive with me & my braking is very smooth. I would recommend Gwinnett Chrysler they do a great job! A Lea StoneMnt Ga

Had to have my engine replaced purchase a vehicle in 2015 at Dodge Jeep Chrysler purchase the powertrain warranty a month-and-a-half ago my car cut off took it for diagnostic turns out I needed a new engine Unfortunately they did not want to replace the engine very upset when back and forth with the dealership and luckily Vernon one of the service representative he was on my side the hole way. After a month finally it was appoved.THANKS VERNON. GREAT GUY. ALSO thanks to Bradley service manager and Jasmine services department cashier.

Had a great buying experience down at Gwinnett Jeep! From my first inquiry with Royce Worley to driving home in my new Jeep Wrangler! The experience was like no other dealership I've been to. Royce Worley really made my buying experience easy and stress free. I would recommend the Gwinnett Jeep out in Stone Mountain to anyone. Thanks guys!

I visited Gwinnett Chrysler recently with the intent of looking for a new car to purchase in the next couple years. I was assisted by Lamoris who was very knowledgeable and helpful in helping me to identify the next car I would like to buy. Very pleased with his professionalism. Thank you!