Walked in told them exactly what I wanted and where I needed to be to make a deal and it happened no games no wheeling and dealing. I've been working with Kevin Bancroft for years and he still works for empire keeping going above & beyond to keep the customers happy.
Josue and CJ - calm, patient, and willing to work with you
by rleeman86 from DealerRater.com
December 1, 2018
My experience at Ford Empire in New Bedford was easy due to the service from Josue and CJ. They both were welcoming, listened to what I really was interested in, and got a deal done! The family will use them from now on.
This. Dealership is gem in the area. Fourth auto I bought here. Service is top notch.
They always do there very best to please the customer.
Sales staff is very respectful as they are helpful.
I thought this type of a dealership was only in history books.
Give them a try you will then understand what I mean .
I was buried deep in negative equity and had expensive repairs to get back on the road, I was in a bad way. Shawn was able to help me out tremendously by getting me into a brand new car with almost nothing out of pocket and my monthly payments only went up a couple of bucks. Outstanding! I can???t thank Shawn, his sales manager Jon, and the finance director Tom enough for how helpful they were on such short notice. A truly exceptional experience.
Battles Nissan gave me terrific, timely, and personal family style service to test drive then buy the vehicle I needed. Hospitality and location is great, near the Cape Cod Bourne rotary just over the bridge. The staff worked well as a team, too, so that if one did not know certain information, they found other employees on site who could answer the question. Just like family. Thank you, Battles! Kathy, Plymouth, MA.
Was nice and newly renovated. Service was quick for a dealership. And staff was friendly. Was my first experience as a Kia owner they handled the small situation with my tail light quick and solved the problem for now was water behind the lens
Of the tail light. We will see if it comes back but they have no problem covering their warranties was very easy no hassle or questions
Went in to Infiniti of Warwick to check out the new QX50. Was very satisfied with the car & made a purchase with Steve Romjue. Highly recommend him - a smooth easy transaction. No pressure and works with you to make things happen. AAA+++
My mom and I came in to look at several vehicles for school. We were greeted warmly at the door by our salesperson, Chris. We explained to him what we were looking for, and he made our experience easy and transparent. I would recommend Chris and the dealership to all my family and friends. Don't pass up on the good deals they have.
I came in last week to look at a car and Chris was extremely helpful and knowledgeable. He walked me through the process and helped me find a car that would work for my family and finances. I would definitely come back.
I recently purchased a vehicle through Chris at Hyundai of Plymouth. He was very attentive to my needs and concerns and friendly through the entire buying process. He walked me through the features of the new car thoroughly and was able to answer all of my question from the test drive to the final agreement. I would definitely work with Chris again.
I've been driving Chargers/300s since 2005. For 7 years I've wanted a 300 AWD and found it here. Knew what I wanted and walked in. The sales rep, Derreck, was helpful, low pressure and most of all, attentive to my concerns, requests and most importantly, my timeline and availability. Having a sales rep who respects your time and choices on where to shop cannot be understated. Bald Hill won me over to Chrysler/Dodge in 2005 and won me over again in 2018. Over the years, this dealership has never disappointed. As for financing, they found an incredibly good rate by shopping local banks!
Spent a Sunday getting my new truck. Very happy with the truck. Everyone was very helpful and it was very low pressure. as it was a sunday it was busy and some of the financial providers were not available, but we made it work
I purchased my 2014 Town & Country new from Bald Hill Dodge. I get all my oil changes there and love the packages that they offer. The service is fast but even if it wasn't, the facilities offer comfy furniture, coffee, snacks, tv, newspaper, a clean bathroom etc. I enjoy having the time to sit and relax. The staff is very professional and friendly. At my last oil change, I was advised that my front brake pads were starting to wear and would probably need service in the near future. Several months later, I needed to have my car inspected and decided to schedule the brake pads for both axles at that time. When I was approaching my service date, I was given an adviser. Patricia texted me to let me know that I could contact her via phone or text for the duration of my service. I contacted her to explain about the brakes. She was very helpful. She told me to let them inspect the brakes first before scheduling the brake pad replacement. It was great advice. She contacted me later to advise of that my front pads passed inspection but were a little over 3mm and my back pads were over 4mm. After discussing with her, I decided to change the front rotors and pads as we will be going into winter soon. She assured me that I could wait until after the holidays to address my back brakes. I told her that I saw an online coupon for brake pad replacement. This wasn't exactly my scenario since it was a price for brake pad replacement not a coupon for money off. She told me that they would give me a $50 discount and she had already printed out the coupon for me. I can't say enough about how much I appreciated her constant contact and updates to me. I have always felt that I am a valued customer every time I call or walk through the door at Bald Hill Dodge.
I found the staff to be professional, well organized and courteous. I came in from out of state to test drive a vehicle. It was ready and available when I arrived as was Louie Ruggieri who was waiting for me prepared to start the buying process. The entire team was accommodating and I was able to complete the purchase and drive away with the vehicle on a Sunday. Very good experience.
I am very disappointed with this location because online and on the entenace door it clearly states that they are open until 5pm. So, I left work early to get an oil change and arrived at 4:39 pm, I was told by the gentleman that they are cleaning up to go home! And that they start cleaning up at 4:30pm and can't change my oil. If your not open until 5pm why advertise that you are? And I came in 9 mins "too late". It would've been nice if he had some common courtesy and serviced my car since there were no cars being worked on. Honestly, worst experienece.
Everyone who helped me today was fabulous! I walked in with many questions running around in my head, and no expectations, then walked out with a GREAT trade in value and a brand new vehicle! The sales reps were phenomenal! And guided me through the whole process. For the small amour I had to finance, I feel I got a good deal and again, the finance manager stepped me through all of that. I left confident I had made the right decisions for ME.
Thank you Bald Hill!!!
I had a warranty issue with my windshield and Sam I believe the regional manager went above and beyond to ensure my complete satisfaction thanks again Baldhill Dodge
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