I called about a Toyota Highlander on the website. Spoke with Keith to make sure it was still there. When I got there, he showed it to me, gave me the Carfax on it. He ask me about taking it for a test drive. Put a plate on it and said to keep it for the day. I fully checked it out. He wasn't pushy. The car was in great shape inside and out. They have a great staff and have a great lot of cars to look at. I'm extremely thrilled with my purchase and highly recommend them.
We had been looking for a used Van for a 3rd car in Nashville area for a couple of months. We had found most vehicles listed locally were overpriced and were prepared to travel to buy one, drive it home and still save thousands. We found this Van on Cars.com at Dixie Motors in Nashville and it was exactly what we were looking for in price, year, mileage and even color. Randy, the salesman, responded to my email inquiry on a Sunday and I arranged to go look at it the next morning. I appreciate that he treated me with respect and honesty (especially as a women buying a car). I bought the Van. It needed to be state emission tested which he took it that afternoon. It also needed the side mirror knob replaced under warranty, so he called after we had taken it home and offered to take the Van to the dealership for us. Above and beyond.
The GM of the dealership reached out and took care of my complaint/issues in a profession and empathetic manner. No business is perfect and will make errors; however, the measure of a great business is how they handle those errors. In this case, handled beautifully and I am again a fan (more so now than before seeing how issues are professionally resolved) of Wyatt Johnson.
i had an excellent experience at this dealership. The employees including the General Manager Brent adams were very helpful and made me feel like family. I would recommend this dealership to any one!!!
My girlfriend and I went to this dealership after a few failed attempts at others within the same area. After we got to talking to Caleb we knew we were at the right spot. Caleb was knowledgeable and made it possible for my girlfriend to get a new car at the rate that suited her best. I???d definitely recommend coming to this dealership if you???re looking for a new car and asking for Caleb. I???m definitely going back when I???m ready to purchase my new car!
Mr. Ronnie & Mr. Mike Of Universal Kia are absolutely amazing! I am grateful for their time and great customer care. They are a true example of those operating in excellence. Thanks again gent???s & Universal Kia HH Kindest regards, Natasha O.
Caleb was a joy to work with when buying our new (to us) car. We called before we came in and let him know what we were looking for and upon arrival he had several choices ready for us! Caleb did a great job at understanding our goals and needs for our new vehicle and made the process a total breeze. This was by far the fastest and most stress free car buying experience we have ever had. We will definitely be recommending Caleb and Freeland to our friends and family!
Knowledgeable, customer oriented, service provider
by tfbergeron from DealerRater.com
November 4, 2018
We recently moved to Nashville and found ourselves in the market for a vehicle. The car selection, ease of doing business, knowledgeable and courtesy staff resulted in such a positive experience we went back a few weeks later and traded our other vehicle in for a new one. The process was quick, they had the car options pulled up and ready to review and the sales process was expedient. Great job by the Freeland Team
Caleb is a great guy and an even better salesman! He???s very personable with his customers and makes sure that they receive nothing but the best. He really helped me out by finding a great car after being in a bad car accident a few weeks prior to the purchase. He made sure that it was a smooth process and that everything went according to plan. I highly recommend this dealership, and when you go ask for Caleb Courtney!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
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