The purchase was smooth and quick. The vehicle was missing a option that we wanted and they are taking care of getting it added for us right away. The sales and service staff are friendly and courteous. I would recommend them to friends and family.
We just purchased a 2017 GMC on 7/7/2017. This was by far the easiest deal we have ever had in the last 15 years!! The customer service was outstanding and the paperwork to close the deal was the fastest we have ever been through. I can't say enough good things about Tim Trader, Timothy Shaw, and Eddie Derdich. The truck we looked at on Saturday evening after hours was sold on Monday but they had no problem having another one there for us by Friday. These are not your average pushy salesmen but super friendly people looking out for the best deal for you. If your looking to buy a GMC or Chevy I would highly recommend this place!!!
I have bought a lot of cars over the years from several different dealerships and this was by FAR the best and most professional truck buying process I have ever been through! Everything from the time I first made contact with Clark my salesman to the time I walked out the door with my new 2019 F 350 was better than I have ever experienced! My truck was done and customized for me and everything was spot on and done the way I wanted! Thank you for an amazing buying experience!
This is my 2nd new truck (F-150) purchased from Gary Crossley Ford and from Tim Parnacott. Both experiences could not have been any easier. Sent Tim some basic specs I had for the truck and a price range I was willing to pay. Not only was I very pleased with the price (which to us consumers is incredibly important), but the vehicle he pulled up to let me take for a test drive was literally the exact vehicle I "built" on Ford's website. Not to mention, it was late in the year and other dealerships I contacted didn't have my desired color, or some feature(s) was/were missing from the ideal vehicle I had pictured.
Purchase day was very simple. I was in and out (including final test drive, trade-in, paperwork, signatures, etc.) in just a little over an hour.
Could not be more pleased with the dealer or with Tim, the sales rep. Thanks to you both! Not only will I be back at some point for another purchase, but any family/friends who are in the market will get a strong push from me to go see Tim and Gary Crossley.
I needed a new battery. Zac found that I also needed new filters, which he brought out and showed me. I also needed new wiper blades. He was very friendly and helpful I didn't feel pressure to do anything . He is a good employee.
Recently purchased a 2012 Cadillac Escalade ESV from this dealership. They made the whole process very easy and treated us like family. They even put a bow on it when my wife and I took delivery. One of the best buying experiences I have ever been involved with. Thank you Eric!
5+ Star for Sales team. Great experience. Works well with customer. Paper handling and title/registration dept "upstairs" is AWFUL. 1 month from buying and still not received papers. False promised 3 times already saying its mailed out (outright lies). Everytime you call they have excuse for lying previous time. Now my tag expires in 3 days with no papers in hand. That's the "LEGENDS WAY" I guess..
Shawn Lemieux and his helper Carter were awesome to deal with. I said there was no stress involved in this Pilot trade in! I would highly recommend asking for these two when you are in the car shopping market!
This is a great place to buy a car! Everyone was very friendly and seemed to be really enjoying themselves. I feel like I got a great deal on my car and it wasn’t like fighting a tiger to get a good deal. Overall, it was a really good experience!
Tuesday I went into the dealership knowing that I wanted to trade in my car. I worked with Kenzi Phippen over the phone before steeping foot into the dealership. Right off the bat they offered me 3K more for my trade (without even seeing it) than another dealership did and they ended up giving me 5K more for my trade!
I didn't even know what exactly I wanted. I gave the sales manager and Brandon the information on what I wanted, they pulled up multiple vehicles and gave me many options.
I have worked in the dealership world for over 5 years, and am very versed in the purchasing of a vehicle. I can HANDS DOWN say this was the EASIEST car buying experience I have ever had, or witnessed.
Props to Brandon, Kenzi, and Ren. I've already refereed a few friends, have talked to many people about my wonderful experience, and will continue spreading the word.
Kevin, Adam and Jordon made this the best new car experience ever! We will definitely be back and will tell all of our friends. Went to lease a new Civic for my daughter because of Black Friday deal. No hassles or hard sales pitch to up-sell us. Lots of choices on cars. Thanks to all 3 for this experience.
I live in St Louis and had been looking for the right car for a while. I found the perfect 2013 Subaru Forester on LSH’s website and put the car on hold after talking to Leslie. She was very helpful and made the process easy.
I flew into KC and picked up the car yesterday. Austen and Darryl helped me to close the sale. They had already detailed the car and prepared paperwork before I arrived. All I had to do was test drive, talk about financing/warranties and sign. The paperwork didn’t take long, they made sure I was 100% comfortable with everything, patiently answered all of the questions I had, (I’m not very knowledgeable about cars and likely asked some stupid questions!) and had me out the door in about two hours. It was not the all day, stressful situation I’ve learned to expect from other dealerships!
This was definitely the best experience I’ve had buying a car. The entire staff seemed very friendly and professional. I would highly recommend going to them!
Josh Hooser was the man for the job! We emailed same day to test drive a Jeep and were seen not 3 hours later! Josh let us drive all over to really get a good feel for the engine and supplied more stats that we didn’t even think about. He explained all the paper work and even let us have a spare tire that was missing! Overall, felt very comfortable and informed when getting a used Jeep.
I bought a brand new 2015 Yukon from Dave Cross. They have always been accommodating to my needs and any issues I have had. I was just in with an AC issue and they didn’t disappoint. I was given a loaner for the day and they had it fixed that day. Miles and Jason were super and Dave always treats us as friends. We will never buy a car from anywhere else. Happy customer!! Xoxo
We just recently purchased our 2012 Silvarado while vacationing on the west coast, which required a leap of faith right off the bat. It was the pleasant experience from the start, in working with the sales team. Ken Auch is Awesome, and true to his word. In spite of driving through a rain storm to get there and back home, our new truck was all we expected of a quality used vehicle, and was truly represented in the ad pictures posted on the internet. It was great, and we could not be any happier with a brand new truck, particularly at today's prices! God Bless and Thank you Ken Auch and everybody at Dave Cross Motors.
John Miller was amazing to work with on our new car purchase. Planned in being there all day to buy a car and was just there a couple hours. Great to get my Saturday back! Great small town dealership!!
Erin, Troy and Michael are the trio every dealership would be proud of . We came to buy a used Jeep but left with a brand new Compas Jeep. When we first got there Erin suggested this new Compas Jeep but we thought we would not be able to pull that much. We ended up trying 2 used 2011 vehicles but after we tried the one he recomended it was no brainer. We have decided to purchase it. Troy did his magic with numbers and met our tight budget He is very experienced manager and I would recommend him anytime. Michael made payment super easy. Erin I just wished we listen to your advise and went straight for the one you have recommended, would save us so much time. Thank you very much to all of you on an exceptional customer service. Wish you a great business and many years to come. Amra and Farid.
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