I would recommend Monroeville Kia to everyone my man Marlan, Daquan(DQ) are the best they made the car buying experience unbelievable, reasonable and absolutely my easiest car buying experience ever love them.
We arrived at a very busy dealership on Black Friday, expecting a long wait. Immediately, we were greeted by the sales manager and within a few minutes Kitty introduced herself and we were test driving a vehicle. We were treated fairly and the whole team provided exceptional and professional service.
The service department was very helpful when my vehicle started making all kinds of noises. I called they scheduled an appointment that was convenient for me. They diagnosed the problem explained what was wrong and what needed done. They made the repairs and I was on my way. I have been going to them for years.
I have all my cars serviced here.
I have a Dodge Ram 1500 truck, VW Routan Van and a Cadillac Deville Concours and they service them all.
If there is a problem and they find they can't fix the problem they charge me nothing.
The service manager is the best I have ever dealt with, he is honest, fair and helps me with any problems.
The best time I had buying a Car. The Honest, Friendly, Professional, service received was outstanding. They overextended themselves above and beyond what seem to be the norm. My service crew was exceptional. Not to exclude the man with a plan that had me laughing as I signed all the documents. I highly recommend not only the talented crew I had, as well as the best dealership I know. GREAT JOB, I'll be back to Krebs Chrysler Jeep Dodge.
Basically made a deal over the phone, even my trade which needed a major repair. He encouraged me not to have the repair done and gave me the most of any other dealers for my trade! When i got there, over 90 miles away, there was no surprises! He knew where I needed to be with my payment and that is the payment that I received. Very friendly staff. The car was even better than I expected! This is a dealer that is truly there for the customer. If you are looking for a vehicle, give them a try!!
all associates were very attentive to my presence on a busy day. they are professional under duress,[the place was packed] spent some time, met new people, and drove out with a 2014 outlander, discovered on there web site Brian Sten led me through the process like i'm family as did Tracy Goodwin, thanks guy's ! ps thanks to the boss for the new cap.
Had a wonderful experience at LW. When I asked Zach if the car had any mechanical issues, he said "we stand behind our cars", and LW did not disappoint. I highly recommend, and will consider a future car purchase at this locally owned dealership.
If zero stars was an option, that would better describe the service provided by this dealership. Not only did they make me an appointment for body work with a loaner vehicle and then tell me that I couldn't keep the loaner vehicle during the body service (because their body shop is in Cranberry....not sure what that has to do with anything) but also said they wouldn't be able to do the body work until the following week. To make everything even worse, when I took my car elsewhere for an estimate, I was told that the previous repair done by the dealership was terrible and would require more work and money to repair in order to fix the shoddy job. I bought a luxury car for a reason.....the first benefit if owning an Infiniti on the Infiniti USA website is service and courtesy vehicles.....neither of which this dealership provides. I will go out of my way in the future to never give business to any Cochran dealership and let everyone I know to do the same. The dealership has contacted me and is trying to make this right and being very accommodating. More to come.....
Tried to get a test drive during the first big snowfall of the year. WIth a little shuffling between salespeople, they were glad to pull out my car and let me take it around the block a few times. Came back a few days later to buy it and am now zipping along happily. Thanks Ben!
Ask for Mary Beth. She was wonderful. Didn't play games, got right to the point with price and knowledgeable on the cars and dealership. Call ahead for an appointment. They are busy and were short staffed the Tuesday we were there.
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