From the time we walked through the door until the time we left, our experience with Trevor was awesome! He had wonderful customer service and made sure we were happy every step of the way. All the staff was very friendly and helpful. Definitely worth the drive to buy a great car from great people.
Great customer service. They provide drinks and snacks, tvs, free wifi, and a comfortable seating area. I was in and out within a hour. They not only changed my oil but they also washed my car AND rotated my tires for a very reasonable price! I will continue taking my Kia here for service!
From the moment I pull up to this service entrance each time, there is a service writer ready to help. They make my waiting room experience bearable each visit by recognizing me and asking me if I need anything (i.e., anything to drink or a ride home), and keep me informed as to why I am waiting so long, if that is the case. And if my wait is at home they call me when the car is ready; not waiting for me to call them. The car always feels so much better when I drive it home.
Okay, the bad news. Recently (June 2018) I was taking a long 3 day trip and needed to make sure my general maintenance (battery, tires, etc.) was in good shape. I received the usual wonderful service. However, on my trip, the radio did not turn on until I was near my destination. That was okay but it worried me that something was wrong and hoped I don't break down on the highway. When I returned home after my trip, my battery died 3 days later in my garage. Whew! Is there a way to check the battery life before a trip?
A sales group that allows you the customer to control the process without hassle. Terry, Maitland & Patrick provide a great atmosphere to sale and buy a car. Pricing is right on. No confusing pricing. This was our 4th CX-9 we bought and we would not go anywhere else but this dealer. Thanks Guys for a job well done.
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