This is my third KIA , The first (2011 Sorento) was purchased from Enterprise but was serviced by Zamora KIA which is now KIA of Yuma. Zamora was such a pleasure to deal with that I then purchased a used 2013 Optima Hybrid from them, Great Car, but to difficult for my handicapped wife to get into. This was then traded for a Soul+ which made all the difference for my wife's entry problems. (Easy and painless trade thanks to the Zamora Staff) I admit that I did have mixed emotions when the dealership changed to "KIA of Yuma. Today I just had my Soul+ serviced by the new Regime and was very pleased with the results. My car was returned washed and sparkling! No pressure, no on seen problems a smiling staff and quite a few of the past Zamora Crew. KUDO'S to all. As good as Zamora was, KIA of Yuma has been able to improve the complete operation. I have no doubt that when the time comes for a new KIA it will be done here.
This new Kia dealership went out of their way to provide excellent customer service. From a shuttle service back-and-forth to the foothills, getting the work done as scheduled, washing the car after service and polite professional employees. No comparison to the old dealership and I would definitely recommend them.
I found myself stranded in Yuma, Az in my 2015 Honda Civic. I reached to the corresponding dealership, but they had outrageous prices and time frames in order to get my vehicle running properly. On my way back to the hotel, I found Kia of Yuma. The people at the sales department were very kind and helped me find my way to the parts and service department. There, I met Axel Lerma who was an excellent agent throughout the whole process. He went out his way to show me exactly every detail and explain why it needed to be fixed. He never gave me a ???no??? as an answer. He did everything he could to get my Honda Civic fixed. He made the process nice and easy. The prices that I was given were excellent, reasonable, and not a single dollar was spared. I will absolutely recommend Kia of Yuma to all my friends and family. Specially, Axel Lerma for services. I will be going to this dealership everytime I find myself in Yuma!
I want to give a special thank you to Stephanie Arce for her great work and continuous efforts to make my buying experience enjoyable. This was my first purchase with Kia of Yuma and I am certainly pleased with the service I have received thus far; before, during and after the sale. Stephanie was very personable and in the uncomfortable atmosphere that you can find yourself in when it comes to car buying, she made me feel right at home and was very approachable. Thanks to all of the staff as well. I will recommend Kia of Yuma!
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