November 5, 2018
Six months after lease of a K900, I brought vehicle in for LOF. I drove home to southern Charlotte County and returned to Lee County two days later, 20 miles and the car quit / died with 3700 miles and was towed to Fucillo's. John & Bob, the Service Mgr. & Asst. respectively took charge and kept us abreast of the situation. Bottom line, corporate KIA was very interested and involved with solving the problem along with its repair which included replacement of the engine along with shipping it to corporate in California for inspection and study. I think it goes without saying, nobody would be happy with replacing an engine on a brand new vehicle, but repair and service where handled effectively and courteously, specifically by John, Bob, the Technician, and even the young woman (Maureen??) that checked me out for the initial LOF, on the first night. In addition, the woman from corporate, Karen Johnson was helpful, but when vehicle was NOT available for long Holiday week-end, she had said they would find a more appropriate vehicle due to wife's disabilities, which never occurred.