Aaron and Justin D. were professional and honest from the time I walked through the door. Even the people in finanacing were personable and took time to make sure everything was filled out correctly and explain everything I could expect once I left the dealership. I'm loving my new Kia Forte and am so I glad I went to Steve Landers Kia!
My 2009 Traverse was beginning to bleed us a bit every month or two so we decided it was time to shop. I spent quite a bit of time researching my next vehicle and based on reliability, safety and other desired features narrowed it down to a Subaru Forester and Kia Sorento. I test drove a Forester 2 years ago when my wife was shopping for a new car but had never been in a Kia of any sort.
I requested internet pricing from a total of 3 dealerships. Steve Landers Kia responded with an e-mail within a minute asking if they could call. I replied yes and was contacted by phone within the next 30 minutes. The other two dealerships contacted me the following day.
I ended up at Steve Landers that very afternoon and fell head over hills with the Sorento. I felt that I should at least run by the Subaru dealership and take the Forester for another spin, after all it was about 10 grand cheaper similarly equipped. Before that test drive wss over I knew I was buying the Sorento.
My salesman was Steve Parks, a fine, personable man with whom I immediately felt comfortable. The internet qoute i got was for a lower priced Sorento but i was able to get the same reduction percent-wise on the premium model - about 11% off sticker. I got a fair trade value for the Ttaverse. All very painless and 95% of it done over the phone.
The actual purchase took a little longer than was necessary (about an hour) but, in all fairness, we were operating under a very tight schedule that afternoon which increased our impatience. The delays certainly had nothing to do with negotiations. The deal was firm. The finance guy, when we got to him was efficient and offered, but did not push, extended warranties and the like. We were introduced to the general manager and Service Department manager. A nicebtpuch.
Steve Landers Autogroup just recently purchased this dealership. The building is likely mid-seventies construction but it really didn't affect my desire to purchase. They will be moving to a highly modern facility within 6 months.
I really don't interact with anyone else but I observed a lot more on my three visits to the dealership. The sales staff was friendly, even playing extensively with a couple of young grade-schoolers waiting on their mother working with another agent.
Overall I'd have to say this was one of my best - no THE best - car-buying experience in my nearly 60 tears.
Thanks especially to Steve Parks who made it all happen.
I can only speak for me and they treated me 1st class right from the start.even though I had challenging credit they put me in a new 2016 kia soul in October of 2015.the couple of issues that were recalled by factory were taken care of immediately.my salesperson Lamar Taylor is 1st class and he was very professional and understanding.i am very happy with the service they give and I am looking forward to when I can trade it in for a new 3rd row seat sorento.
Mark M. Internet car sales found an awesome Hyundai veloster turbo for my wife, equipped with the exact features she wanted! He gave us a great deal on a super clean well kept used car. Dealership gave me top value for my trade. Great all around buying experience! Thanx again Mark M. and the Crain team!
I shopped several large dealerships in the area and the quality of service that I received here was second to none, I have never had a manager so quickly come out and help and make us feel at home... I met the new and used car managers and they treated me like family!! the deal was fair and upfront. I may could have looked around the rest of the day and save a hundred or two but I really think the service I received from Mr Moss and Mr Hicks more then took care of the price!!! thank you so so much!!
Quick, professional and pleasant experience. From the time I walked into the service center, until I walked out, I was treated like I was welcomed. Very few dealerships have created an atmosphere like this, and I look forward to continuing to use this dealership.
Todd James made my car buying experience the best ever! He was nice, courteous and explained to me every step of the way! He did not stop til he had the best price at the best rate, he made me feel that he under stood my need and did not stop till I was satisfied! I would recommend this location to everyone! Customer service is great no pressure and selection is great! Ask for Todd James he will take care of you!
I had two of the most wonderful salesmen ever! Dosy and Justin were very helpful in getting my dream car at an affordable price! They were super patient with me and explained all the information associated with purchasing a new vehicle to me.
The car I wanted was not on the lot when I went to the dealership. The sales manager Jim, along with Dosy and Justin were able to have the car I wanted delivered to the dealership the next day! They made sure I had my 2018 Kia Sportage before Christmas!
All in all, I had a great experience! If you’re looking to purchase a vehicle, go to Crain Kia in Sherwood, they will definitely make it happen for you!!
First let me say THANK You for our new SUV who we named Big John! 2018 Kia Sorento. The blessing that you all bestowed upon my family by helping us get this car was greatly appreciated. We are a very grateful family and we wish everyone who helped with this purchase well!
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