I am extremely pleased with the quality of customer service provided to me and my sister. Gail Cardoso has showed patience, knowledge and NO high pressure. She is still working hard to find us the used car that meets our needs and budget . She as a great attitude and I appreciate how we have been treated. Hoping soon to be driving a new car
Peter Brown is my service specialist at Viti. Recently my car window was smashed. He went out of his way to find me a loaner and fixed my car quickly. He was friendly and personable. He made the whole experience much easier. I look forward to dealing with this dealership again.
I was buried deep in negative equity and had expensive repairs to get back on the road, I was in a bad way. Shawn was able to help me out tremendously by getting me into a brand new car with almost nothing out of pocket and my monthly payments only went up a couple of bucks. Outstanding! I can???t thank Shawn, his sales manager Jon, and the finance director Tom enough for how helpful they were on such short notice. A truly exceptional experience.
Was nice and newly renovated. Service was quick for a dealership. And staff was friendly. Was my first experience as a Kia owner they handled the small situation with my tail light quick and solved the problem for now was water behind the lens
Of the tail light. We will see if it comes back but they have no problem covering their warranties was very easy no hassle or questions
Best dealership I've ever dealt with. The place is clean, clean, clean! TV, magazines, coffee, snacks. If you have to wait at all, it's of a very short duration. They know their stuff and treat you well.
I was online looking for a lease and saw the Optima lease special. I called and made an appointment. When I arrived I was greeted by Matt. He showed me the Optima, and went over the pricing with money down in the ad. He explained everything to me! Thank you for a great car!
Great service. No hagglung, no hassle. I told them which car I had seen online and was interested in. They verified it had the features I requested and let me test drive it. No upselling or switching. Just attentive service.
Bill Devine, as always, greeted me as I entered and got my car ready for service. He provided excellent information. In addition, the communication is top notch as is the quality fo work. My car was ready exactly when he said it would be.
Great service and an honest assessment that my Soul???s brakes were fine and did not need replacing yet. I know plenty of dealers where service will push customers to do replacements ahead of when they???re needed.
Arrived and service person explained what was needed and that due to age of suv bolts may break if badly rusted so may not be able to fix. Told me they would see if ok or not and let me know. Came out and advised bolts could be removed with out breaking and fix was in process.? Very pleased with level of detailed expectations and work done.
Gary in service was great. Very professional & sociable. He was so informative. He explained everything I needed . He also made me aware of what I might need in the future so that it will come as no surprise to me.
They were extremely kind and courteous throughout the visit about things that came up. They stayed within the time had told me. They communicated well. They weren???t able to wash my car though at the end of the appointment (included for free with all service) bc they guys who wash the cars were on break. They gave me a card for a free wash somewhere else but I didn???t have time for that. I don???t fully understand how they could all go on break when they knew a car was there needing a wash in that time period.
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