I am extremely pleased with the quality of customer service provided to me and my sister. Gail Cardoso has showed patience, knowledge and NO high pressure. She is still working hard to find us the used car that meets our needs and budget . She as a great attitude and I appreciate how we have been treated. Hoping soon to be driving a new car
Overall I would recommend them. Although some of the process was frustrating. We had picked out a car, but we changed our mind to a sportage vs a sorento. We found one we really liked and we had to wait 2 days to sign in it. We got a call a couple hours before we were supposed to go down saying there is a problem with title. They found another sportage. But without all the options we had wanted. They were able to install them and added in new tires and brakes in as well. Over all minus a few hiccups, we left with a new car and a good price. I would recommend them and would go back, just know that the process took about a week to fix. Oh but they did give me a rental
I'll start off by saying customer service is very important to me as well as product quality.
The experience all the way around were very good indeed. The location on the inside and out were very pleasing to the eye. They offer refreshments such as coffee and cold-filtered water and a comfortable waiting area.
The waiting area has a large window so you can view your car being worked on which I find awesome! This allows you to see how the technicians are treating your vehicle.
Both the salesman (John Holmes) and the Sales Manager (Dana) were very good. John is just a great, non-pressure guy and was a pleasure to talk with. He always kept us up to date throughout the process. Dana worked with us was able to come very close to our budget
They didn't have the car I wanted in stock and there were none available in the local area from other dealerships. Dana was able to locate one in NJ and said they could get me the car in only a couple of days. When the car arrived, it looked great with the exception of a very small indentation on the roof (it was barely noticeable); I could tell this was like this directly from the manufacturer and was not from the trip over. Dana contacted a company called the Dent Doctor. The gentleman from the Dent Doctor (Justin) came to my place of work and was able to repair the minor dent within 15 minutes. He was very professional, friendly and very thorough; you would never know there was even an issue. I didn't have to take any time out of work for this. I guess what I'm saying is that their service and dedication to my experience was priority.
To top it off, the mud guards I had ordered for the vehicle were installed free-of-charge! This was completely unexpected and very much appreciated. I imagine it was done for any inconvenience they thought may may have been. Now "that" is customer service.
I have and would recommend Courtesy KIA to both friends and family.
Thank you gentlemen!
I purchased a 2015 Kia sorremto on 1-8-2018... the salesman Russell Tavares was
awessome...very helpful... i love the vehicle its everythng ive read abouut the sorrento...great ride...lots of space... all wheel drive... so thank you Courtesy Kia for a great experience
Kimberly Faria ...Lincoln RI
Was nice and newly renovated. Service was quick for a dealership. And staff was friendly. Was my first experience as a Kia owner they handled the small situation with my tail light quick and solved the problem for now was water behind the lens
Of the tail light. We will see if it comes back but they have no problem covering their warranties was very easy no hassle or questions
Best dealership I've ever dealt with. The place is clean, clean, clean! TV, magazines, coffee, snacks. If you have to wait at all, it's of a very short duration. They know their stuff and treat you well.
I was online looking for a lease and saw the Optima lease special. I called and made an appointment. When I arrived I was greeted by Matt. He showed me the Optima, and went over the pricing with money down in the ad. He explained everything to me! Thank you for a great car!
I've been to so many car dealerships in my lifetime. but the experience, I had at MASTRIA KIA, was absolutely the best! the staff, will truly work with you! and will make any efforts, to help you out. I highly recommend anyone that is in the process of looking for a new or used vehicle, please visit MASTRIA KIA, in Raynham, MA.
Would like to thank Thoams Merittil, and sales manager Raymond NG
We enjoyed working with Thomas Meritil, he's a very easygoing man and spent a lot of time making sure the vehicle fit my requirements. In fact, the vehicle did not fit my initial requirements coming in the door surprisingly and he was willing to continue trying to find my exact match, but I took a test drive and decided the safety package was something I wanted on my vehicle. He has a great personality and sense of humor and never gave us the impression that he was slick or hard-selling us, it was a very nice experience.
I have too say, being a little skeptical of buying a used car from a dealer I was quite surprised when I stopped by Mastria Subaru. The salesman Ron C. couldn't of been any better. He is a true professional. He was easy to talk to and discuss the car I was interested in and walked me through the whole process. He as well as Chris D. the Sales manager gave me a very good price on the car I purchased. I when the time comes to purchase another car will be going to them again. Dan C
You always are worried when you walk into a dealership. I traveled 70 miles for the car I bought. Drew my salesperson made the process quick and easy. The price was what I was quoted. Left the same day with my Sierra. Great experience just wish they were a little closer.
Tabitha was awesome! She found me the perfect car for my situation in less than 10 mins! And was also so kind and patient with my antsy four year old! She also kept me updated through text the entire waiting process :-) Im absolutely in love with my car and loved all the staff at Honda!
I purchased a used 2014 Audi Q5 Tdi for from David Josephson and Tarek at Gallery BMW back in August for my mother. She had a few issues with the car and I was beginning to think I'd bought a lemon. She lives in NH and David sent up a loaner car for her, took the Q5 back to his shop, ordered parts from Germany and fixed EVERYTHING! The car has been absolutely PERFECT since. David Josephson went above and beyond what I'd expect any used car dealer to do. He was friendly and was very professional. He made purchasing a car from out of state simple. I recomend David and the BMW gallery to anyone looking for an honest dealership. They stayed true to their word and went ABOVE AND BEYOND!!!!
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