I had a great experience buying my car. They put up with me changing my mind a few times. I told them it was going to be my last car. I wanted to make sure it was what I wanted. They were so pleasant and willing to help me find the car I wanted, not what they thought I should have. I would go back again to phave it serviced or even buy another car.
Excellent customer service, Great Deal, VERY HAPPY
by Fish from Nottingham, NH
February 21, 2017
I knew what I wanted, Mark Casper helped make it happen, quick and easy, I even ended up spending about 45 minutes extra at the dealership talking with Jared Casper, great experience, I'll purchase my next vehicle at Portsmouth Used Car Superstore or another Key Auto dealer, service department is exceptional as well. VERY HAPPY!
Third vehicle bought in two years; I GREATLY appreciate the lack of stress and anticipated anxiety associated with purchasing a vehicle. Each sales associate I've worked with has been up front, non-aggressive and flexible. Highly recommended to friends and family alike, from sales to finance I've had nothing but great things to share about the process. Thank you to Jared and Travis in sales, and Pollini in finance for getting me another great deal!
My experience with the sales person Chris was excellent. The finance people however changed the price I agreed to. I signed a paper on the floor, but when the papers were presented to sign the price was much higher. I noticed it and complained. They said there was a ???mistake??? on the previous quote. Well if there was a mistake they should have been open about it. I think it was a bait and switch The paperwork is confusing and they clearly changed the numbers by $6000 between what they agreed to on the floor and what they presented in the office to sign.
I had test driven a Ford C-Max Energi in 2014 and completely fell in love. I knew that was the next car for me. But unfortunately do to timing and circumstances I was not able to buy one. Still, I knew this would be my next car. Whenever I would have a bad day, I would go on Ford’s website and build the car I wanted with all the options and colors choices I wanted. I even saved one of them I had built in a pdf file to reference when I didn’t have internet connection.
This year when Ford announced they would no longer be producing the C-Max in the US I knew it was time for me get my dream car. I went to a local dealership and got the run around. They said since the car isn’t being produced, they can’t get the car with all the options I wanted. They tried to get me to compromise. I felt uncomfortable and pressured into something I didn’t want to do. I left in tears thinking I would never own the Ford C-Max of my dreams.
Then my boyfriend called and said he found a nearly new one in New Hampshire in the exact color with all the options I wanted. He started making the calls on my behalf. Craig the sales representative was always available and even though the transaction was made across states, made me feel like I was sitting right in front of him. The entire Portsmouth team did their best to answer all my questions. Signing the paperwork was seamless and easy. They even set up delivery from NH to TX. When my car arrived before I thought it would, I was overjoyed and estatic.
Thank you for everything you did to make my dream a reality. You really are the best. I’m a Portsmouth customer for life.
David B was great to work with. Spent quality time showing me the all the awesome features the car came with. There was no pressure in making my decision. They are lucky to have such a caring salesperson like David
Thank you Autofair for making us feel like we matter. Listening to our concerns and addressing them. Emily in service was great as always... I recommend their service department they call you to make sure that everything went okay during the service process. That made us feel like we are part of a family not just another dealership. Laura and Curt
I visited this used auto dealership a little apprehensively - had recently gone to a dealership specializing in used inventory and my experience was not much to write about. From the time I met with general manager Justin DesPres to the end of my visit I could not have been more impressed! Although I did not leave having made a purchase, its my intention to do so in the next 7 days (had to firm up some details before purchase). Justin is clearly prepared to do business - he was much more motivated and knowledgeable than the previous place I visited.
Went there to look at 2 vehicles. Buy the time we got there one was sold. We drove the heep we where looking at and by the end of the test drive my daughter was calling it her. So she went in and they walked her through the loan process. In an hour an half she had her car best buying experience i ever been involved in
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