Was approached by Freddy when we came to the dealer. He was very friendly and enthusiastic. He was helpful and easy to deal with. Time spent at the dealer was shorter than I had anticipated for the purchase of a new vehicle. I absolutely love my 2019 Forester!!
I came from out of state and picked up a used car. The car was exactly as pictured and in great physically and mechanically, runs like a champ. I couldn't be happier with the experience. Alex was extremely helpful and was a pleasure to deal with, he was knowledgable and was very quick to get all the paperwork done and get me out the door in time to beat the traffic on my trip home.
Excellent Service, make you feel like a valued cus
by Ben H from Battle Creek, MI
May 1, 2018
Just finished purchasing a Porsche Panamera GTS from this dealership last weekend. The GTS trimline of the Panamarea is very difficult to find at a reasonable price. They were able to find an excellent vehicle (fully loaded & decent miles). It was also priced reasonably for condition/mile. We even traveled 3 hrs from out of state (twice) to get the deal done. Mike, Ben and Tricia really made a great impression and made this used car purchase as painless as possible. Thanks & Great Job!!
Last week, after much deliberation on a number of cars, I made a decision to purchase a BMW. Frank was exceptional. Initially, he was kind and considerate over the phone. He worked it out so that I was able to take the car, twice, overnight to get a better feel for the car. I also was able to have the car inspected by my mechanic. When it came down to hammering out the deal, after a little fun back and forth, Jeff, the owner, was able to work out a fair deal on the car. I'm not a newbie to the process; I currently own 6 cars...this experience ranks at the top. Nice work, guys!
Ken was fantastic. He was very upfront about everything and explained everything perfectly. I felt extremely comfortable here with him! I have had very bad experiences with car dealers in the past and this was nothing like those. I am walking out totally satisfied with a new car!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
My wife and I were interested in various Range Rover models, and Patrick made the experience both enjoyable and non-pressure filled. We came on a Saturday afternoon, and the team stayed behind past closing hours to make sure the experience was first class - Patrick even stayed an hour after close to make sure he could answer any questions on the car we purchased before we left. Great customer service!
My experience with Land Rover at Hinsdale was exceptional. I appreciate the professionalism of the team specifically Brendan Heston who walked me through the sale. Was very impressed and would buy another vehicle there.
I have taken my 2006 Range Rover to Howard Orloff dealer on several occasions and received great customer service from Ikram but the mechanics are careless and don't pay attention to detail. My truck was there for almost 2 months, only to receive it back with the engine cover in my trunk. I had to place it back on the engine myself and after taking my truck back in to address some sensors. I asked Ikram to make sure the mechanics mount my engine cover from the previous visit. I received my truck on yesterday afternoon and last night took a look under the hood, only to find the cover had not been mounted. I shouldn't have to go under the hood to verify that work has been done. Careless!
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