Used Lexus ES 350 for sale near Downers Grove, IL

Had a problem with the service department on Saturday when price at payment time was more then discussed. Left dealer pissed off and called when I got home with a cooler head. Nothing was accomplished so I wrote a review that was seen by upper management. Saturday afternoon a gentleman named Mark called to discuss the issue with me. After talking in order to keep me happy and being a returning customer he first had offered his apology for the misunderstanding then refunded the entire service charge price to me. This showed me they're a stand-up dealership. The icing on the cake was the owner Dave called me on Sunday to apologize and assure me he was behind the total refund. Sherman in Skokie a place ypu can feel your needs will be addressed no matter what they are. I will be back in the future. Thanks again Mark and David!

The most reliable car I’ve owned, it has style, comfort and to many extras to list. We went from a Volvo S60 to this car and we are not disappointed!

I reached out about a vehicle for my son. Bailey was quick to respond and was able to answer my questions. She connected me with Alex, who was an incredible salesman. Alex went out of his way to accommodate our schedule. He was professional and kind through the entire process. I was impressed with the whole experience. Every staff member we engaged with was professional and courteous. There was no stress and no pressure. My son is happy with his purchase. If was personally in the market for a new or new to me vehicle, I would not hesitate to do business with them again.

Very nice car. A real sense of dependability,reliability, smooth. I only wish it were another color. Should go well into the hundreds of thousand miles range.

McGrath Lexus Chicago focuses on customer experience being a positive one including price! Even though they are 2000 miles away, they will now be my go to Lexus dealership for now on! Thank you Wayne and Noah for helping me get the Flare Yellow IS500 I wanted!!!

Best car exer - except cost cuts for 2017- no more leather and wood accents like thy were in my 2011 ES3500. Maybe next one will be more posh? ;-)

I was looking for a specific car that was at this CarMax. Problem was that I live in Minnesota, not Chicago and would have to traveling a great distance for a car I had not seen other than in pics, potentially risking wasting a great deal of time and money. I had to trust Jonathan, my salesman, to tell me the condition of the car where the pics could not. He was completely honest and the car was exactly what he said it was. Between Jonathan and Adam, the sales manager i was able to close the deal and drive back to home within an hour. I am completely pleased with the car and 100% satisfied with the dealership. I guess you can trust a car dealership. I did and they did not let me down. Thanks guys.

Beautiful car inside and out, lots of space, quiet and smooth ride steering wheel is my favorite everything is smooth. Once you Learn all the features you’ll be in love!!

We recently purchased our first Lexus SUV and worked with Dylan K. He was incredibly knowledgeable and a huge asset in the car shopping process! I appreciate the great communication and extra efforts he went to on our behalf!

Lexus is my favorite car brand. I've owned several over 25 years. I've never needed major service so maintenance costs are very low. The interior is extremely comfortable with many great interactive features.

As always, Haresh did a great job of facilitating my recall repairs. Professional, friendly and explained what was being done. Car delivered clean and on time.

The excessive wind and road noise is a problem. I bought gasket material to help wind noise around the doors but the road noise is noticeably loud compared to my 2019 es350.

It was my first service and I was so impressed with professionalism of my service consultant Marc. He was able to address all my concerns immediately and in the best way possible. Thank you

I bought the ES 300H Ultra luxury in July 2022. I love the exterior and interior designs. The interior is spacious and comfortable. I had concern about the height of the seats, since I am 6 inches, but the seats are also vertically adjustable and I have never had my head bump into the sealing. So, f anyone is having an issue, they can consider looking for the pushing the knob upwards, without twisting it. I saw some people complain about the speakers online, but I have the Mark Levinsons, and I have no issues. It is advertised for 43-44 MPg, however I am getting 40.7 and I typically driver 1k miles per month. I know a couple of factors are at play, including my driving style. My main issue is that there is a noticeable lag with accelaration, esp on low speeds. I bought my car from Lexus of Tampa Bay at MSRP, and there was no issues with the purchase.

Great experience in the service department. Efficient and personable! Communication was on point from start to finish.

I bought my 2018 Lexus ES350 "previously owned" in 2021. It had 18K miles on it and was Lexus Certified. It now has 30K miles on it and has been a good car for me. I love this car and would buy it all over again. It is a smooth running car and has been reliable. It is a comfortable car with great looks. The only downside is the "unusual" user interface center console control. This model year did not have a touch screen. I have adapted to the big square button used to manipulate the display screen and it's not so bad. Other than that, no complaints so far. I hope Lexus continues to offer the ES350 in the future. It is a classy, reliable car that I intend on keeping for quite some time.

All the employees are super helpful and genuine. Great experience from start to finish! Definitely recommending to anyone who asks!

We are a Lexus family because the cars are graceful and reliable. We will never drive anything else. We have a 2006 Rx 330 with 300,000 miles and it’s still going strong. Never a problem…just the usual-brakes, tires and oil changes, batteries. I drive a 2011 ES 350 sedan that I bought used. 2 years old. Now has 110,000 miles. Still shiny and fresh looking. So nice to have a dependable vehicle. I think my drivers side seat is a little broken down and I am not a heavy person. I use a special cushion for comfort. I realize newer cars have more bells and whistles..but what’s the point of trading a great car for a bigger cup holder? We are older. When we are ready to go down to one car we will trade them both for another Lexus!!!!! Best car on the road! My son has been a top rated auto mechanic for 26 years-not American made-and he concurs. Love our cars!

Jim was excellent and very knowledgeable. Would highly recommend working with Jim if you are interested in a lexus.

After owning this vehicle for 3 years I have not had any major issues aside for oil changes and preventative maintenance. Everything about owning this car has been a great experience!!

Just purchased a Jeep Grand Cherokee from Auto House Motors, had a good experience. Atmosphere was relaxed and my questions were handled thoughtfully. Quick financing too. Highly recommend them.

The Lexus ES is one of the most reliable cars ever built. They drive like a dream and of course come with all the bells and whistles. I have owned and still own other luxury vehicles, but continue to circle back to Lexus for the whole package. The latest is a used model for my 80 year old mom. I feel I don’t ever have to worry about problems with this car so it was the obvious choice. I have personally owned two (one used and one new) and my brother and sister have them as well. Just all around great cars.

Prompt and courteous reply to my inquiries. Remained in contact but not pushy... good balance. Good 'dealer-sense' and manners.

I have owned my 2013 ES 350 for 8 years now. I bought it with 60k miles and now has 260k. The only thing I had to replace was a tensioner pulley which I did myself. Other than brakes. tires and drive belt that's the other thing I've done. Same spark plugs n coils since I bought it, change oil every 7500-10k miles and doesn't burn or use any oil. I honestly drive it like I stole it most the time. I commute 65 miles a day and every trip I take is in this car. The only thing I wish is that the seats were a lil more comfortable but I have seat & back cushion to help with that. I will drive this til it or I die. I have 6 other vehicles and this is driven the most.

I had a good experience at this Volkswagen location. Brian was supportive and stayed in contact while my car was worked on.

The only thing I’ve ever had to do to my Lexus was regularly scheduled maintenance & replaced the battery. I absolutely love everything about my Lexus!!

I could not get a decent car any were CarMax put me back into the drivers seat i will recommend CarMax to anyone Andrea and his team in Tinley Park are truly number one in car sales . Marcel Potvin.

Nothing short of exceptional! Great vehicle for cruising, commuting, or a family road trip. Lexus in my opinion is the best car out there. Me personally would not by anything else. Period!

Victor and the whole team at McGrath Honda of elgin are great always feel welcomed, huge reason why I keep returning

I owned a 2017 RC F Sport, my first Lexus and totally love the Lexus brand. I’m a big guy and just didn’t have the room I wanted 😥. I did my research and decided I wanted the 2019-2020 ES 350. I really wanted to buy from a local Lexus dealer, there were 2 near me. Their web site has an option to let you know what your trade is worth. I was satisfied with what they quoted me for my trade, when I got to the dealership they offered me $6000 LESS for my RC F Sport on the trade in. They spent 10 minutes telling me what was wrong with my trade. My RC was as close to perfect as there is. They insulted my intelligence- I will NEVER go to a Lexus dealership in this area again. I bought my RC from a Lexus dealer 200 miles from where I live- they treated me like a CUSTOMER! I ended up buying a 2019 ES 350 from a NON LEXUS DEALER. They wanted my business and gave me a good deal for both of us. I love my ES 350 and both of my Lexus vehicles - BUT I will NEVER buy from the dealer that treated me with their bait and switch insulting attitude!

Awesome service from Jose!!! Very patient and kind. Explained every detail. All dealerships need a Jose!

I have the Luxury package. This car is awesome! Great ride, quiet, good acceleration and outstanding MPG on regular gas! I consistently get 31 to 34 MPG on the highway. The interior is roomy and the trunk is cavernous. My only mild complaints would be the mouse key pad for the instrumentation and no heated seats in the rear.

Reggie is the best! Incredibly helpful and nice, great customer service. Would recommend him to anyone.

Fantastic car for the price with a incredible v6 engine if you value comfort and a super quiet and smooth ride this is a great choice I only hope the new model for 2026 will be as good because the 2025 is superb

Agnes Landowski and the team at Bill Jacobs Jaguar Land Rover Hinsdale are truly personal and honest people. They made me feel comfortable throughout the entire process and were transparent every step of the way. I really appreciated their integrity, professionalism, and genuine care for their customers. Highly recommended!

I love it every time I get in. Smooth ride Love how it feels and looks. It was a present to myself. I’m so happy with it.

I bought a 2014 ES350 CPO 5 1/2 years ago with 28K on it. It now has 73K on it. All I've done is oil changes, brakes and tires. Very reliable and takes regular gas. Very roomy with a quiet highway ride. With a new timing belt, water pump and spark plugs at 100k miles, it should run to 200k miles easy.

If you’re not looking to be served champagne and want a simplified buying experience this is the place to go! The no haggle pricing takes some of the anxiety out of the car buying experience, and if you cross check the vehicle on cars.com it will directly tell you if you’re getting a good deal or great deal or fair deal. We purchased a Porsche Cayenne from them and Dan and Brian were awesome! Thank you!!

This car has all the bells and whistles! I still haven’t figured everything out yet. Rides so smooth and looks awesome. I love this car.