Second car I have bought from there and each time I had to have repairs made within a few days of purchasing. Now even not two weeks later it needs an oil change as well. Few days after I got it home I took it back cuz it needed brakes and rotors.
by Sharif Dalia from Williams az
December 2, 2018
Great car very reliable and comfortable had no problems with it so far and hopefully I will not would recommend this car to any one
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Very comfortable performance sedan.
by medlife from Winston-Salem, NC
January 1, 2019
Great performance and enjoyable driving sedan. Lexus has definitely got it right. I have owned several Lexus sedans and this is my favorite from the stand point of affordability, performance, and space for all our needs.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
by ST from USA
November 28, 2018
What's there not to like, soft ride, good acceleration and braking, fit and finish is second to none, mechanically similar to Avalon, easy and cheap to get it fixed if needed. Uses regular unleaded which is big plus. One of the best warranties out there although I doubt you'll be needing it, very reliable.
A very simple straight forward process. The entire team from start to finish was well organized, experienced and very cordial. They have refined the entire process from start to finish and kept it simple and streamlined. I couldn't be happier!
Great car very reliable
by Mae from FL from Atlanta/FL
December 11, 2018
I really enjoyed this car. Just purchased a second one. Love the smooth ride on long trips. Always felt safe. Very fue issues. It's 10 years old and still looks and handles great.
Over the years I've purchased a lot of cars. My experience with Richmond BMW Midlothian was very positive. Charles Armstrong offered the perfect example of how to treat a serious car buyer, especially when I live two hours away. After my initial contact, he responded within minutes. I told him the inventory stock number of the car I wanted, and said I would buy the car from the dealership that gave me the best price and was honest with me. He sent me a detailed sheet of the numbers. I was surprised that BMW Midlothian could compete with the pricing of the dealers in Northern Virginia and Maryland. They did! Also, my car was in excellent condition, and they gave me a fair price for my trade-in on my 2014 BMW X3. The staff is very professional and doesn't use high pressure tactics that some car dealers do. In short, they respects their customers. If you're going to buy a BMW definitely contact BMW Midlothian first. Oh, and be sure to ask for Charles Armstrong. You'll be glad you did.
I keep buying
by Always Lexus from worcester, ma.
October 4, 2018
this car is the 5th one I have owned. they have lived up to their reputation on every one I have owned going back 1993
My husband and i had the please of meting Margie, and her sister Lavern. These two ladies make the process so easy. I would say they are the Beautiful faces of Pearson Infinite on Midlothian Tnpk. Both these ladies took there time with us. explained every detail and the process that paperwork that they would take us through. They helped us walked out with out dream Luxury Vehicle QX80. I would recommend asking for them both. They are a Blessing from the begging of the process to the end of it.
The most comfortable and Smoothest car I ever owne
by Willy33 from Boston, Ma
November 7, 2018
This car has every luxury you need and want. YOU CAN'T GO WRONG WITH LEXUS!!!! From now on all my cars will be Lexus and I will encourage my kids to get the same thing.
Sale associate Alex Jackson was very professional to work with, and was very knowledgeable . Amount offered for trade-in was fair, and we quickly agreed upon a price for the new vehicle. Follow up since the sale has been superb.
Best purchase I ever made
by Elizabeth from Poinciana
November 25, 2018
Iwas always impressed with Lexus and when the opportunity came to buy one, I did. Have been totally satisfied since the day I drove it off the lot.
My initial contact was through email. Christina did an excellent job communicating with me. Her responses were timely and professional. My visit to see the car was pleasant, no pushy sales consultant. Christina followed up via email and phone and helped negotiate a price I could afford. I will take possession of the car in a few days and feel confident that the customer service will continue to be top notch.
RELIABILITY & PERFORMANCE
by TARGA 157 from Dallas, Tx.
November 8, 2018
i bought this car brand new and have really met all my expectations. The only thing is that Lexus are proud of their vehicles that is why you pay for the price. I traded this in now for a Lexus GX460. Once you have own a Lexus, you will never buy other vehicles.
The car shopping experience here at Lexus of Richmond is definitely the best I have ever experienced, and I'm not kidding. For most of the dealers I have visited, they just enjoy to play price and psychological games with you and waste your time, and I really hate that because my time is very valuable (everybody's time is valuable)! But thanks to Christina and Robert at Lexus of Richmond, I truly experienced "no game, no gimmick" and got the price I wanted and expected for a Certified Pre-Owned Lexus IS350 F Sport in Nebula Grey. It is certainly worth a while for me to drive all the way from Philadelphia area and I would highly recommend anyone who's considering a Lexus to buy a car at Lexus of Richmond and experience their "no game, no gimmick". And lastly, don't forget about the snack bar at the new car show room, it's awesome!
New previously owned car.
by KyleMN from Minneapolis, MN
January 13, 2019
This car has everything I was looking for. I am pleased with the design. It drives and handles great and is comfortable inside with excellent storage in the trunk.
Bought a RX350. Was easy because Mr. Seacrest and Mr. Hence demonstrated what the Lexus company is all about-PROFESSIONALISM! Thanks much.
Lexus has not kept up with the technology
by Lexus gets a B from Springfield, VA
January 4, 2019
I would not buy it again. The new Fords as well as the BMW's and other ares are more focused on innovation and user needs. Even Lexus Navigation maps are very out of date and they refuse to use Google as a source.
Recently purchased my new Lexus GX 460 from this dealer. Buying process from pulling on the lot with my trade to pulling out of the lot with my new vehicle was amazing! Such friendly and diligent staff, definitely made purchasing my first Lexus a breeze! Thanks guys y'all rock!
Big and comfortable
by Best choice from Florida
December 28, 2018
It is worth every dollar. Test drove more cars but this was my favorite. I drove a Nissan and it was reliable too. But I do believe I am driving in luxury
I wanted to buy vehicle but they would not come up with cash price, my salesmen went home and then 5 hrs. later vehicle was sold.
Came back to the vehicle I love.
by Chuck H from Urbandale
December 2, 2018
Had leased 5 Lexus ES in the past and decided to try something different. After owning another brand for 1 1/2 years, came back to a 2015 ES cpo. Its the most comfortable car on the planet and best Value for the money in my opinion. Am recently retired and service and maintenance costs have always been low.
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