As soon as you walk in to the place you feel like royalty. Its Awesome inside and they helped me buy my focus more than the ford dealer did. I will be back Bryan to buy my daughters car when ready Thank you !
My experience at Koons was nothing less than extraordinary. Micaiahs service was awesome. He kept his communication with me at all times, he went over & beyond to make sure i was satisfied. I would recommend anybody who???s looking for results to come to Koons. I honestly have nothing negative to say at all & i appreciate everybody who was involved in helping me get my new car.
Advisor, Nick, was great getting me in on a Saturday. I’m glad he could duplicate the problem. He also arranged a ride for me even though a shuttle doesn’t technically run on Saturdays. The car is under warranty so no issues with costs.
I purchased my first Lexus from Lexus of Towson in 2009 - and I am happy to report that based on my most recent purchase, these guys know wat they are doing. From the moment i walked ino the showroom to writing a check for my 2018 ES, the entire process was entirely stress-less. My sales consultant was a pleasure to deal with and he made the entire process very relaxing. I probably won’t need another Lexus for a few years, but when i do, I will definetly head right back to Lexus of Towson.
Syed was awesome. Very professional and efficient. Got a preowned Tesla which are hard to find. Super clean. Runs great. There was only one key but they brought the second key in the next day. Highly recommended!
My car buying experience at this dealership was excellent! The manager really looks out for your best interest. He went over and beyond to make sure I left with the car I really wanted. All the staff are friendly and personable. Overall, great buying experience. Would definitely recommend to anyone!
Mr. Steinfein provided excellent knowledge and was extremely courteous. He kept me and my husband informed about the progress of our car throughout our entire wait. We have previously owned both a Mercedes and a BMW but decided to purchase a KIA based on some of our friends who bragged on KIA's high quality customer service. We now have bragging rights, they have the most honest and caring customer service and very knowledgeable staff.
I worked dirctly with Brian and he was very professional and willing to work with me to come to an agreeable price for a great pre-owned car. Brian was available at any time during the negotiation process and when it came time to pick up the car, it DID NOT disappoint!
Robin always goes above and beyond. She makes you feel so welcome. She kept me informed on what was going on with my vehicle and made very good recommendations. I always ask to work with her. Thank you Robin
Peter and Kenny are great. Peter's knowledge of the history and details of the marque were impressive, and Kenny is an ace mechanic. Very transparent and easy to deal with- didn't try to hide anything and were very up front about the 'warts' on the car we finally bought for my son. Selection was good (they even had a few manuals - but one fewer now!) We've had the car for a couple months now and have had zero issues (other than my son wanting to polish the paint off the car.) Headed off to its first track day in a week and we're expecting a trouble free day.
The only negatives:
- their stock is not all in one location, so if you have a car you are interested in from the website, give them a call and let them know when you'll be there.
- facility might put some people off, but get past it - these guys are good
- they can be slow to return phone calls
No gimmicks - smooth expedient process, and friendly courteous people at this dealership. The best car buying experience I've ever encountered.
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