I checked with many other dealers advertising deals which were only the beginning of so many additional charges that they were just bait. Not real. At Sport they were 100% real. Nothing unexpected. They also were very attentive and made buying a new car quick, easy and the real joy that it should be.
Most reliable car I Have driven
by lexusfun from Fishers IN
December 14, 2018
This car is wonderful , met all my comfort needs , smooth ride, exterior and interior is in perfect shape, low mileage, has 2 keys
I worked with Andreas Tsirikos and Layla Pouya during my recent visit to Lexus of Silver Spring. As a returning customer my expectations were once again exceeded by the Lexus professionals at this dealership. This is a first class operation and one that I would highly recommend to anyone in the market for a Lexus.
Best all-around Car
by Christo15 from Wilton, CT
December 15, 2018
The GX 460 is a great family car that provides a third row and great leg room. The gas mileage is dismal at a 15 mpg average, but the growl the car makes when you start it almost makes it worth it.
The dealer, Ajay knows just what I want, what I can afford, and makes it so fast, that you just love the whole experience of buying a car from him. I used to get sweaty palms when it came to buying a car. Now it's like Christmas! Daji allowed me to watch the Redskins play while he finalized the paper work, which was accurate, precise and done within minutes. Laleh, went searching for something for me to eat while awaiting for the policy documents. A great team.
by Lexlove from Florida
January 11, 2019
I made the right choice by purchasing this vehicle. I love all that this vehicle has to offer. I will stay with the Lexus family of vehicles
My wife and I had the pleasure of working with Sam to lease our new Lexus SUV. We had visited a couple other dealerships and the service we experienced was poor. When we met Sam we explained what we wanted and the fact we had limited time for the test drive. He got us in a car relatively quickly and off we went. He gave us the run down of all the features while ensuring we got back in time for us to head out. Over the next couple weeks he stayed in touch without being pushy so we know when the time was right Sam was our guy. He even went as far as delivering the car to our home. This is the 8th car I???ve leased/purchased and it was hands down the best customer service experience I???ve had. Kudos to Sam.
Excellent choice if you're looking for a crossover
by Lexus0116 from Englewood, NJ
January 13, 2019
The NX300 has exceeded my expectations! The drive/ride is as smooth as if you're not even riding in a slightly larger vehicle. I have no complaints and daily I'm impressed with how well it handles.
Steve Sherman rocks! I am so glad I chose Heritage Catonsville Subaru and that I pre-selected Steve to be my salesperson. Best car-buying experience of my life.
I love this car!
by Tracy D. from Kirkland, WA
January 13, 2019
This car practically drives itself with its lane safety and front radar features that force the car to stay in one lane and never have a rear end accident. Not to mention the cruise control that allows the car to accelerate and decelerate on its own.
I bought a Lexus ES350 from this dealer. Mathew promptly responded to my email. Then I had a very good experience dealing with AJ during the deal and after sale. They all are very professional and friendly. Smooth transactions. I am sure I will be returning to them for future cars.
Reliable, fuel-efficient car
by RVDMerwe from Los Angeles, CA
November 21, 2018
If you are looking for a car with a lot of bells and whistles, this isn't it. The bluetooth is spotty but otherwise everything is solid. Very fuel efficient and comfortable, so if you have long commutes, this is a good car. Has a fair amount of storage space for a small car.
I bought a BMW 650Xi from AJ. He was good an answering questions fast and never pushy. I had the car shipped which made me nervous with out ever seeing the car but the 10 return policy gave me the confidence to try. AJ was great in following up and when one of the tires was damaged and we missed it or in shipping he agreed to replace it. They really went above an beyond to make sure that the car meet expectations. There were a a couple small issues like a knob that didn't turn well that the original warranty covered but if it didn't I am confident they would have taken care of it
by Sharif Dalia from Williams az
December 2, 2018
Great car very reliable and comfortable had no problems with it so far and hopefully I will not would recommend this car to any one
I worked with AJ and the Tricars team to buy a used Infinity Q50. Overall great experience. They replied to my inquiry within hours and the next day I was at the dealership and drove away with my new car. AJ made the whole process easy and quick. The cars at Tricars seem to be of great quality. I have had my car for a month now and have had no issues, they even had new tires on the car.
The best car I've ever driven!
by MishaG from Los Angeles, California
January 9, 2019
I leased the CT200h FSport for 3 years, and had the greatest time driving that car. It was small, so I could find parking virtually anywhere. My MPG was always above 42, which was a big factor because I drive a lot. For times when I needed to speed up, the Sport mode got me where I needed to go in a jiffy! The sound system was great; it had a USB, AUX, and CD player (which cars don't often have anymore unfortunately). In the 3 years I've driven it, I never came across a single problem with my car: I only took it a few times for oil changes and tire rotations. All in all, I would definitely lease or buy this car again, in a heartbeat, if they decide to produce them again...
The entire buying process was Easy and smooth. Staff are professional and friendly. There is no awkward haggling or someone trying to sell you things and services you don’t need. Definitely my first choice to buy cars from in the future. Every car on the floor is in excellent condition.
First Lexus I have owned
by Michael Kinslow from Titusville, FL
November 25, 2018
We wanted a well appointed, comfortable riding and driving, excellent safety features car. My son owns a ES-300 and my cousin owns a RX 350 and has had many years of excellent owner experience with their Lexus vehicles. The RX 350 was our first choice in the various models because we like it's mid sized SUV styling and features. We are very pleased with our purchase and believe we will have many years of reliable service from this vehicle. We subscribe to Consumer Reports and the RX 350 has top level reviews documented in new and used vehicles.
We had a great, no pressure, experience with Matt and Mike. The price of the vehicle we purchased was priced competitively from the get go (we did weeks of online research) and they didn’t mind us getting the car inspected by an independent mechanic. One of the best car buying experiences I ever had!
Very comfortable performance sedan.
by medlife from Winston-Salem, NC
January 1, 2019
Great performance and enjoyable driving sedan. Lexus has definitely got it right. I have owned several Lexus sedans and this is my favorite from the stand point of affordability, performance, and space for all our needs.
This was my first time at Criswell and my first Chevy! Anthony was the type of salesman you want to deal with. knowledgeable, friendly and not pushy. He listened to me about what I wanted and went out of his ways to get it.
Best and Worst car I’ve owned
by CA91 from New York, New York
November 28, 2018
Vehicle performance is amazing. The interior layout is horrible. The small turning angle in the city was a small problem at first but easy to adapt.
Excellent customer service, ask for Robb Peters. He is very professional and kept me informed every step of the way. He worked with the technicians and managed to resolve the issues with my vehicle.
by RaveDave5000 from Vista, CA
January 8, 2019
This vehicle has a lot to offer in the spectrum of stylish exterior and a cockpit essence of the interior. Similar competitors in this segment have a more kick, and maybe better gas mileage. In 2018/2019, achieving 24 mpg on average with premium gasoline for not much speed feels terrible. I am currently downsizing this vehicle for something more practical.
Brian was great to work with no pressure to buy, Told him what i wanted and he was great at making it happen, He wants me to call if any problems so that we are happy, Paper work was quick and painless, Love my new Yukon Denali,
Lexus GX 460
by Maisha from Gloucester Township, NJ
December 28, 2018
Love this SUV! Rides smooth and comfy. It's a total different experience for me and I love it. I have to get used to the size still but that slowly but surely happening. It was purchased used but looked as if it was a 2019 as opposed to 2016 with only $23K miles on it. No regrets on this Lexus and so far, others love it too!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
by Britt from New Castle, PA
November 30, 2018
I love it. It is reliable, good in the snow, and a great car to drive to work and other areas. I have always owned a Lexus and I won’t own anything else
I have never felt more comfortable with a service department and dealer. At the beginning of November my 10 year old/200k mile Honda started have major issues. I was able to get the car in right away and get a rental so I was not stranded. The communication from Fitz to me was amazing. I felt extremely knowledgeable of what the problem was and what it was going to take to fix my Fit. After a couple of days myself and my husband decided we were just going to get him a new car. I had my eye on a used car however the dealer was able to do some digging and recommend a far better car within my budget. The buying process was so incredibly easy. We were in and out in an hour (which was good because I had my kid with me.) My husband and myself love our new car and could not be any more thankful for the technicians and dealer that worked with us.
Very bad quality, A/C Problems, 2015 models
by US from Phoenix, AZ
November 21, 2018
Very poor quality, just past 50,00 miles and A/C blows hot air. Can not image this bad from Lexus. My Kia and Toyota had no A/C issue for over 100,00 miles. This is my first Lexus and will be the last. Not reliable at all.
Came into the Easterns in Alexandria looking for a SUV. Took a look at a few and finally we found the perfect one for us. All the options we could possibly ask for. I did not know they had 2018 vehicles! We worked out finance options and got a rate we were comfortable with. Definitely recommending people to go see Phillip at this location. Very nice salesman.
Performance and comfort from Lexus
by Sport Sedan fan!!! from Maryland
January 2, 2019
I have a 2014 Lexus GS350 f sport rwd and it has won me as a sport sedan driver. I've owned BMW 3 and 5 series and this car performs just as good as the 3 series and definitely better than the 5 series. The reliability on this car is MUCH better than both BMWs. The interior is stylish and of high quality. The rear leg, knee and foot space is also much better than the BMWs I owned. This car handles really well on highways just as good as when I push it around corners. It stays planted and the acceleration really wakes up in Sport and Sport+ modes. The brakes are solid and it does about average on fuel mpg's. The seats get the job done in supporting your legs, back(lumbar) and sides. The seats have control adjustments just as good as any other sport luxury car I've driven. Give it a test drive and you won't be disappointed.
Hustle free environment. The staff at Krietz Auto was very knowledgable and friendly. I would recommend dealer to anybody shopping for an used vehicle.
Reliable car for snow
by bita964 from Beverly
December 30, 2018
I was looking for a car reliable and safe on the snow a day in Northeast whether.
Is comfortable inside and also sizing is perfect for me
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