It is third time my family returning to this dealership to buy a car . I feel like I’m coming home ! Everybody is smiling greetings you , everybody is helpful and high professional. Start from service department-David, front desk all girls very polite and Thelpful yet beautiful, and the most important - financial department-Jeff!!! He will do a miracle for you!!! Never was so pleasant to buy a fancy car !!! Thank you . TT
Went to test drive an E350. Was greeted by salesperson shortly after walking in to the showroom and instead of immediately trying to "sell" me something, asked which model I was interested in and then asked me if I'd ever driven one. I replied I hadn't so instead of launching into a sales pitch, he offered me a test drive so I could be sure I even liked the car before we started talking about buying or leasing and pricing. Was very impressed with how I was treated and how easy it was to shop at Silver Star!
I am a happy customer that is consistently treated well by everyone in sales, service and finance at Lexus of Thousand Oaks. This is the fifth RX I have leased from super star Lora B! Each time I lease from her, she makes this process smooth, fast and painless. I appreciate that she is always available no matter the time of day to answer questions. She patiently takes the time needed to make sure I understand the changes in the RX from year to year. When I bring my car in for service, Steve L. is also consistently helpful. He is courteous, professional and makes each visit a breeze. Both Lora and Steve go out of their way to make sure my concerns have been met and that I have a loaner car if needed. I honestly appreciate the positive experiences with sales and service that I have had over the years. I have leased from other companies and there is no comparison when it comes to the level of customer service that Lexus of Thousand Oaks offers. My husband and I are both currently driving cars from Lexus of Thousand Oaks and have referred friends that are also happy customers.
If you are looking for a new Lexus and looking for the lowest price possible don't bother looking anywhere else. Go straight to Longo Lexus and look for George Kantanto! George is very personal and treats his customers like family. I bought an IS300 from him 2 weeks ago. I was so happy with George, two weeks later I bought another Lexus from him. This time an RX350 for the wife. Trust me, I did all the research, contacted a ton of Lexus dealers, nobody can beat George! You won't be disappointed.
I have purchased twp cars from Longo Lexus and decided to trade one in for a newer version. The team at Longo is so informative and helpful! They answered all my questions in great detail and even answered the questions I didn't know to ask. They made the process very easy for me with minimal stress. They really work witj you to get the best offer/detail possible and make sure all your wishes are met. I highly recommend Longo Lexus for anyone looking to buy or trade your car. The inventory is huge and the service is excellent!
The service at Longo Lexus was excellent! All three gentlemen, Francis, Hieu, and as well as Derek. Originally came in for service with Francis and Hieu called me to come in to see if getting a new car would be better than my current. My answer was yes!
I came to Longo Lexus to purchase a vehicle. George was the salesman that assisted me with the process and let me tell you It was the most exciting, non stressful experience I've ever had. George is so knowledgeable in his field. He was very patient and answered all the questions I had. He got me the best deal and was so understanding & helpful! I was also assisted by Bill and Kevin in Finance, they both were so pleasant and so friendly!! I am truly thankful for all this team has done for me! If anyone is looking for a great dealership with great service, Longo Lexus Is the way to go! I love my Lexus and whenever I'm ready for a new Lexus or have a friend/family member who is interested, George and Longo Lexus have my highest recommendation! I am a loyal customer for life!
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