I had an a appoinent for my 1st oil change with a 10am appointment and did not leave until almost 1pm. Also had a car wash which barely looked washed still had dirt all over the Rims. Also they never reset my oil life and a day later my tire pressure light came on. Makes me feel as though they didn???t really check the tire pressure as they marked down on the paper.
Awesome dealership and great service department! Susan and Bob did a awesome job helping me with my service and repair before the warranty was over in my car! Thank you for your efforts and great customer service
I stopped in without an appointment to have my battery checked and maybe replaced. It was lunchtime but I was cued up and after about two and 1/2 hour I had a replacement battery. I was offered a loaner car but I waited for the job to be completed. GREAT JOB!!!!
I found what looked like a small oil leak from my 2017 MKZ. They brought the car in, did all the work (under the warrantee) and put me in a loaner while they did it. They were polite, considerate, explained everything, and were all around wonderful to deal with.
Robert Bauman Helped me out with the 2016 F150 I just bought last week. I was having issues with the backup sensors not working. He helped me get my truck in at my convenience and even offered to put me in a loaner if needed. Found the issue with a harness and took care of it. He is also helping me with all the questions I have. Great and speedy service.
They have mastered building a culture of customer service and friendliness. Every time we were there when greeted by a sales person upon telling them we were there looking for someone else. They would personally walk us inside, open the door for us and find that sales person for us. Normally at other dealers the sales person would just say we can find them inside and look away. We bought a SUV clearly out of my wife???s and my league of technology knowledge. Our sales person Tommy Shelly spent a lot of time teaching us how to use it and work all the stuff this thing can do. That was the standout service that we needed. They will definitely have our future business.
KRISTI WENT BEYOND OUR EXPECTATONS. SHE MADE SURE ANY REPAIRS OR SERVICE ITEMS THAT COULD BE DONE BEFORE OUR WARRANTY LAPSED WERE ADDRESSED. SHE FOLLOWED UP WITH A GUIDE FOR FUTURE SERVCES AT DIFFERENT INTERVALS. SHE ALWAYS HAS POSITIVE AND FROENDLY ATTITUDE.
WHAT A GREAT ASSET TO YOUR SERVICE DEPARTMENT. KUDOS TO THE SERVICE MANAGEMENT FOR CONSISTENT SERVICE.
Entire experience was professional, courteous and relaxing. From our fist visit to look at vehicle options, thru the test driving and signing the experience was outstanding. Highly recommend this dealership.
The appointment was set up for the time I requested. The vehicle was taken in as soon as I arrived even though I was early. The work was done in a professional and timely fashion. The lounge is well stocked and a pleasant place to wait. I chose to wait but I was offered a courtesy ride back to my residence. I received a free car was with the service. All in all, I enjoy having my car serviced at Alex Karras Lincoln.
Lease new MKC, Roger Young was excellent sales person & very informative
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.