I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
We visited the KAS to see a VW beetle that KAS has for sale for $3500 on the web. When we dropped by the lot he has a "Sale" tag on the same car for 3995. His sale price is almost $500 more than his listed price on the web. I test drove the car, and I really liked it. I asked about the price, and he said he really can't lower the price from $3995 because they bought it a little too high. The car is still listed on the web for $3500 weeks later. Nice people or not, that to me is very deceptive. Huge waste of my time. The price isn't the issue, the inconsistency and what seems to be deceptive pricing practice is a huge red flag to me.
The staff was friendly. Sales rep I dealt with was upfront and I appreciate that. Many options werr provided, i had been pre-qualified online before hand so that helped the salesman. The buying process was quick.
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