Met by a friendly and knowledgeable customer service representative. They completed the work in less time than quoted. Highly recommended service department! Extremely happy with this dealership.⭐️ ⭐️⭐️⭐️⭐️
Paul dicarlo was great. He was there start to finish and made me feel very comfortable buying a car . This was my first time and he made it very easy. He also stuck by me through my difficult financing options. Paul is a great asset to your company. I dont even remember the name of who helped me after.
We recently purchased a used Mazda CX5 at Mazda Gallery. Our sales person, Joe D, made the whole process simple. There was no pressure, but he was there to answer every question and to expedite the paperwork process. I feel we got a great car, a good deal and a few laughs thanks to Joe.
The receptionist was friendly, we were helped within couple minutes, the sales adviser (Kayshawn) was very attentive, Very knowledgeable about the vehicle. Excellent customer service. The price was fair. The financier wasn’t too friendly or had much patience about the process. I recommend the sales advisor, the dealer, not the finance process.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I know most people don't care about a dealers reviews its always about the price but as for me being a former Sales Mgr at a dealership for 10 yrs i know that reviews do matter it says a lot about whether a dealer cares about its customers or not thats why i traveled almost 2 hrs to Direct Auto team in Canton and driving by many many other dealers along the way. After arriving i was allowed to take the car for a test drive alone which gave me a chance to really get a feel for the car i even pulled over and spent about 20 minutes just looking things over and trying every button and lever to make sure they all worked.After getting back to the dealership i sat with Nick in sales and met Dimitry the Mgr who came over to introduce himself. All can say is the buying experience was great everyone was very friendly and i felt absolutely no pressure what so ever. I left there that day with a great deal and went home with the car i wanted.I would HIGHLY recommend this dealership to anyone! And i hope this review does matter!!!!!
Top Notch Service at Herb Chambers Kia of Burlington
by 3kiafan from DealerRater.com
November 27, 2018
As a customer of Herb Chambers Kia of Burlington for around seven years now, I can report that in all that time I've never had a negative experience with Sales or Service. I don't know what else there is to say. The people are all friendly and service oriented. The only complaint I could muster up is the parking is tight. I feel for the staff having to maneuver vehicles there. They make it work, though and really, the experience us about the people and the relationships built. A+ to all the staff.
Bill at the dealership was great to work with. Was always available to answer any question I had about the car. I had to have car shipped to KY and Bill took care of setting up shipping to me at a fair price.
I drove down from Vermont to purchase a 2015 VW Beetle. The car was in showroom condition, Jonathan was knowledgeable, professional, and a pleasure to work with. The sales process was handled quickly and I was soon headed back to Vermont. Great price!
No comparison to going into a new car dealership. I will return for my next car.
Awesome people, awesome service. They found exactly what we were looking for at a price we could afford. We have bought our past 2 vehicles here also. Daughters also purchased vehicles here. We bought a 2014 Chevy Equinox. Love it!!! Luke was our salesman and he was so helpful in the whole process. We were totally satisfied!!!! Thank you Luke! Thank you Russ!
Had a great experience working with Gary on our purchase of a new CX-5. Not only was he extremely knowledgeable, he immediately put us at ease with his friendly demeanor and no pressure attitude. He listened to our preferences and was very patient with our many questions. He worked hard to get all the paperwork in order so the car would be ready quickly and kept us informed of his progress. I had jokingly asked for a big bow on the car, like you see in commercials, and on the day of pickup I was greeted with a big red bow on the windshield! This confirmed our opinion that Gary goes above and beyond and really cares about his customers, even after the sale is made. Before handing off the keys to us, he took the time to go over the many features of the car and never made us feel rushed. Overall this was one of the best experiences we've ever had and would highly recommend Gary and Lannan Mazda as the place to go for a car.
Best car buying experience with Gary - super sales person!
by Kathy C from DealerRater.com
October 4, 2018
It was time for a new car and we thought a Mazda would be a great choice, but were not sure if we wanted the CX-9 or the CX-5. We stopped into Lannan Mazda and met Gary, the super sales person! Wow he is awesome, he has the strongest attention to detail of any car sales person we have ever met. He made sure we talked with him about our needs and how we planned to use the car and then he took over to ensure the car was ready in three days. Then when we picked it up he spent the time showing us all the features and making sure we were comfortable, a 12 speaker Bose radio system, incredible feature! Gary, thank you for being extraordinary and making our car buying experience 10 stars! We would highly recommend Lannan Mazda and in particular Gary for your next car purchase. He is pleasant, funny and just a great guy to work with. Zoom, zoom
Incredible customer service and thoroughly enjoy working with them. Wouldn't buy a car anywhere else, I trust them 100%. Extremely knowledgeable staff and always going above and beyond to help people. Must check out this dealership before you shop anywhere else!!
Kevin made magic happen for me with an APR, monthly payments and more. Now I???m in a much more reliable stylish safe vehicle and couldn???t be happier.
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