Traveled to Canton from Cleveland due to excellent price on VW Passatt demo. Deal was as advertised. No bait and switch. James was sales person and he was excellent. All in all a good car buying experience. We ended up closing deal 45 minutes after regular closing time due to me getting stuck in traffic.
I have purchased 2 vehicles from Kempthorn in Canton Ohio and I have always purchased the service package with my new vehicles. Unfortunately, I cannot seem to make a scheduled appointment to have the regular service performed. 2 weeks out for a regular service is absolutely absurd! And that is not a morning appointment I requested. I am only told that there is "Nothing available". My previous vehicles with a different brand and dealer have always been able to get me in with out an appointment with their "Quick Lane". Its a shame (or sham) I cannot get my recommended service done at a dealer that has a quick lane but all appointments are blocked out! Looks like I will have to make a change again away from VW. The only reason for the 3 stars would be for the sales. My salesman took the time with each of my purchases and when I picked up my cars, we went through a very in depth review of the vehicle. Too bad I cannot get it serviced
Easy and friendly buying process. Cooperative negotiation.
by Wahoo123 from DealerRater.com
November 6, 2018
Everyone we worked with during the process was very accommodating and friendly. Negotiating the trade and new car price was fair and we worked together to come up with the best deal. I did not feel like anyone was trying to "beat" me or "win" like you experience at many car dealers. Thanks.
Courteous and respectful treatment by everyone we met with.
by Mingo74 from DealerRater.com
November 1, 2018
The whole process of leasing our fifth auto from Kempthorn was very competent. Each step in the process was thoroughly explained was virtually seamless. I highly recommended Kempthorn Motors to anyone considering leasing or purchasing.
Serra bought Park Auto in 2017 and although many Park employees are still there, the overall management is clearly different and more oriented to corporate sales instead of customer satisfaction. My recent purchase experience showed they are no longer the same company that I respected and trusted in the past. My suggestion is to shop more carefully and compare other dealers.
Purchasing a new car is stressful to me; however, VanDevere made the experience pleasant and took some of the stress away. I found Rita Furino, Bob Berger and Joe Caspary very helpful, honest and friendly. The facility was welcoming and it had a wonderful area to discuss the car, wait for needed paperwork and make the necessary business arrangements that I needed. I will definitely be a return customer!
This is a place I would recommend to anyone trying to get a good car/truck Jason suminguit and Mike also rob are very insightful and have knowledge on all of the vehicle's on there lot I will be back for another one soon
Zach the salesmen was super helpful. Allowed me to take as much time as I need on test drive. Very low pressure place to shop. I genuinely felt he was looking out for me. Very happy with car and services
Amazing experience with Matthew Mills! Professional and polite salesperson
Attentive to customer's needs
Salesperson went above & beyond — locating a specific vehicle, delivering vehicle to customer, staying after hours, etc.
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