I found the car online called them and set up a test drive. They gave me some money for my clunker of a car which I was going to junk. They found me a better interest rate than the one my bank had. Overall good experience. I bought a certified used car. I was disappointed to see the gas tank at empty when I picked it up. I was told they did not fill certified used cars only new cars when purchased. I had to come back for my second set of keys and get it created. That gave me an opportunity to use their service center right away. The service center lady was very nice and they took care of me pretty quick.
This is the 3rd Mazda I've purchased from Werner in the past 4 years. Everytime I've done business with them they have always been professional and fair. Their service department has always been reasonably priced and quick to get me back on my way. We will definitely be back in the future.
Robert worked hard to put a deal together on short notice so that we could take our new CX5 home within hours. He even made the delivery special by putting a big bow on the car to celebrate a birthday! Great experience all around. Thank you!
The friendly staff at Werner Mazda was absolutely amazing! They are very patient and helpful when it comes to finding the right car for you! If you are looking for a new or used vehicle, choose Werner!
We typically do not like buying vehicles and it's whole associated process, but Roger Turnquist and his Sales Manager Rich made this a very good experience for us. Roger knew the product and explained the features very well. There was none of the typical high pressure sales pitch and they had a pleasant and friendly approach in our negotiations. Closing out the financing and final purchase with Jay also went well. We would recommend others to use Werners when buying a Mazda.
consistent, quality, knowledgeable service, w/good value
by allisonmangels from DealerRater.com
December 3, 2018
Have purchased 4 Mazda"s from this dealership. Roger, our salesman, was knowledgeable re: the vehicle, helped us to find one that met our needs perfectly and was extremely patient as I test drove 8 or 9 vehicles. Finance worked with us towards what we felt was a very fair price for our vehicle. Have had all our service done by Werner Mazda. Consistently provide good value, accurate diagnosis of problems and issues have been fixed right the first time. They are also pro active in advising us of issues that may arise in the near future that will need attention but have never been "pushy". Recommend them highly.
I needed a flat tire replaced and no one else could fit me in for a week. Werner told me to come in at any time since it was a flat and they would take care of it. The issue was resolved quickly and communication was great throughout. I love their flexibility and willingness to help a repeat customer in need without question.
Thank you David for your excellent customer service with the purchase of our Crosstrek. You were very patient with all my phone calls. I would gladly recommend Belknap Subaru and David Elliot. Again thank you.
Awesome people work there! I called in and the people who work on the phones are real life-savers! They were kind, friendly, and tried to help me with every little problem I had! :D
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