Great service that I trust!
November 28, 2018
I have always had outstanding service from Jessica, and my most recent visit was no exception! I called when my daughter's car was having an electrical issue that might be addressed by a new battery. The problem: she lives in Olympia so it's hard for me to address remotely. My daughter described what the dash instruments were doing (going crazy, whether the key was in the ignition or not) and Jessica told me over the phone that it was likely a battery problem because the system is computer driven and does strange things when it doesn't have enough "juice". So, I had my daughter replace the battery, which did fix the problem. However, once replaced, the window auto-up/down feature no longer worked. Since she is remote from me, I wanted to schedule her car to go to Alan Webb because of the trust I have in Jessica, and by extension, the service department. So, I scheduled the car to come in to fix the window auto up/down feature and for an electrical test to make sure there wasn't a short that would kill the new battery and strand my daughter in the middle of nowhere with me 120 miles away. I scheduled it via the website. This is where Megan comes in! Megan was outstanding! She called me in advance of the appointment and walked me through how to reset the windows to auto up/down over the phone (it seems when the battery is disconnected, you have to reset that feature in the car). What customer service! She was trying to help me avoid an unnecessary service visit, which is incredible! I still brought the car in to have the electrical system checked just to be sure there wasn't a problem that would come up later. No problem, she said. I came in and had everything checked out. No issues with the electrical, so I sleep well knowing my daughter's car will be reliable without me being there. These two ladies are to be commended for exceptional customer service, always with a smile, and my trust in Alan Webb has only grown! Whoever is hiring and training these folks deserves recognition for hiring the right people and training them to a very high level! Thanks again, Jessica, and also Megan! I'll be back on the next service cycle!