I walked in to the dealership and was greeted by Jorge Quevedo. I was really not sure what car I was interested in buying. This was one of those impulse buys. Jorge took the time to show me different options and helped me decide what was best for me. I have to say he went above and beyond for me. He was patient and made me feel at home. I felt as if i was getting advise from a family member. I have never owned a mercedes but because of my experience with Jorge and the dealership. I will be a mercedes customer for life. I really enjoyed the experience and will only buy from Mercedes Benz of Coral gables. P.S. The finance manager Leo was amazing!! He stayed 2 hours after he was suppose to go home waiting for me to come pick up my vechicle and sign paperwork.
The advisor really did not want to listen to my concerns. When picking up the car there was an issue on the control panel - he said that is the way it is and "never trust the instrument panel - it is never accurate" - yes that was his exact quote on a 2017 Mercedes....he became argumentative - very rude.
My experience during the last three years with my service advisor Charlie Rodriguez has been excellent. The last visit to change the car was the BEST possible experience with Ira. He add a lot of value to the bussiness. Thank you Ira
Oliver and Carmen have excellent customer service skills. They exceeded my expectations. I was able to obtain the car I wanted and I was able to pay the price I wanted because of Oliver. Mercedes Benz has acquired a new loyal customer because of my experience with Oliver and Carmen. I will be recommending all of my family, friends, and acquaintances to Oliver and Carmen. Thank you!
Oscar was absolutely amazing! He was very knowledgeable and so so patient with me. Made buying my car an easy and enjoyable experience. Exceeded my expectations, highly recommend him!!!
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