The sales manager and staff were cordial. I dislike car buying because it’s usually high pressure and high stress. At long, we discussed the car, agreed on price and proceeded through the purchase process. There was no haggling or pressure put o on by the dealership.
This is the 6th car I have bought from this dealership I feel confident and trust the people I have dealt with, I consider Haig and JD friends of mine along with other team members as well Kevin in service has been awesome as well to my family. No pressure or stress just the way it should be.
Arthur helped me through the entire process of leasing a new Mercedes. It was my first time using this dealership after using a different Mercedes dealership for 20 years. I was so impressed by Arthur and the staff and found everyone to be extremely helpful when I was very uncertain what car to get. Thank you for your service.
As a serial car buyer In many states, dealing with the amazing staff at MB shrewsbury was an absolute pleasure. From my initial dialogue with my salesman, Jamie , to the more intricate discussions with Paul and Tim, every question was answered intelligently, honestly and expeditiously. They valued my time, did everything via the telephone and fedex and my delivery was seamless and amazing. They exceeded every expectation - even from other Mercedes dealers within and outside their area. I can not recommend them enough. Their pricing was extremely fair and transparent and there were no issues that arose even with an out of state purchase. Do yourself a favor. Travel near or far and give them a chance to earn your business. You???ll be grateful you dealt with this dealership. i know I am.
I brought my 2016 Dodge ram 1500 in for schedule service and checks for recall. All work was done on time, at price quoted and in a high quality manner! I have always been very pleased with the service dept here, I have purchased 2 vehicle here in last 2 years.
Excellent people and service through out the dealership !!!
I highly recommend Herb Chambers jeep , Chrysler dodge of millbury, Ma
I purchased a slightly used 2018 Giulia which had exactly the options I was looking for. Being out of state the process took a little long but overall got it done without major setbacks. Once at the dealership it only took an hour to be on the road. Car had some blemishes that obviously were not advertised and wasn’t cleaned properly inside or out but since I had a 15 hour drive back I wasn’t too concerned. Overall I would recommend them but expect to detail your own car.
I purchased a used 2014 Audi Q5 Tdi for from David Josephson and Tarek at Gallery BMW back in August for my mother. She had a few issues with the car and I was beginning to think I'd bought a lemon. She lives in NH and David sent up a loaner car for her, took the Q5 back to his shop, ordered parts from Germany and fixed EVERYTHING! The car has been absolutely PERFECT since. David Josephson went above and beyond what I'd expect any used car dealer to do. He was friendly and was very professional. He made purchasing a car from out of state simple. I recomend David and the BMW gallery to anyone looking for an honest dealership. They stayed true to their word and went ABOVE AND BEYOND!!!!
Staff here are friendly and polite. Quick email response. Every one seems very professional and always ready to help. I tested drive the X5 and ended up buying one. Ed is patient and knowledgeable. Definitely will be back for my next bmw.
Ali is the ultimate professional in car sales. His knowledge of Porsche far exceeds expectations when you talk to him. He is a historian of these cars. He was extremely helpful and patient in finding me the exact vehicle that I was looking for. Additionally, he helped me decide on some options that I wasn't thinking about. I highly recommend Ali as a salesman at this dealership.
They had the exact car we were looking for and the price was great. They made the whole sale process easy and quick. Dealership is new and clean with a great waiting area. And when we picked the car up it was spotless.
Bad days and misunderstandings happen to all of us but the customer service redemption of this dealership is impeccable. They have me on a happiness high. Very grateful for Jeff and Jeremy. Odometer Fraud. Patrick Titshaw tried to commit odometer fraud with my 2015 Smart Car Passion Coupe to evade honoring the four year 50,000 warranty.
My family has been using North End motors to buy the cars for our family members for years now. It is always a great experience from start to finish. We always reach out to work with John Fernandes every time we go. He truly listens and pays attention to detail when you describe what you???re looking for, goes over all questions you might have and you never feel pressured to purchase. He definitely puts the customer first to make sure they are happy and get what they need as smoothly as possible. Highly recommend!
Anthony from the sales staff was friendly and courteous, making the deals was easy both on price and to complete the paperwork. They also provided quick responses to fix any issue I had after delivery.
oVERALL, THE DEALER PROVIDED ENOUGH INFORMQTION VIQA OUR COMMUNICATION THAT I WENT TO THE DEALERSHIP FOR A TEST DRIVE.
I did not end up purchasing the vehicle due to the carfax report though would ceratinly consider retuning to the dealer due to the pleasurable experience
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