Buying experience favorably reflected Lexus quality perception. Purchased vehicle was well prepared as to Lexis Certified status and I appreciated the full tank of gas gesture. Sales rep Michael Shteyn was knowledgeable, helpful and courteous.
Loved everything about my car buying experience with Josh!
by True You Consulting from DealerRater.com
December 4, 2018
Josh Carpenter at Lexus of Wayzata was outstanding from the moment we met him through every follow-up discussion, email, text and in person meeting. If he didn???t have an answer for us, he sought out other resources to find it. The whole team at Lexus was exemplary in meeting and exceeding our car buying needs. Josh has been great following up with us to make sure everything is running smoothly with our new car. This is the way car buying is meant to be; it is an experience and we feel very good about the one are enjoying with Josh and Lexus Of Wayzata!
The second vehicle we???ve purchased from Lexus of Wayzata since we relocated out of state. They make it incredibly easy to do long distance and I would highly recommend the team here for purchasing a Lexus. We???ve been customers of Lexus of Wayzata since 2005.
I recently wrote about how they are liars and steal money... I wanted to give an update since they contacted us about my previous review..
They looked at our car again, and did find the nails. They kindly replaced the tires.
We just bought a 2014 Mitsubishi Outlander Sport from this dealership. We worked with Henry, who was incredibly helpful and easy to work with. He really listened and was fun to talk with. Freddie did our financing, and he made the process quick and easy. It was actually an enjoyable experience! There was no pressure whatsoever to buy, and we got more than we expected on our trade-in. Even after adding a few of the additional service options, we got a really great deal. And we love our Mitsubishi!
From ease of scheduling, to getting my car back faster than when promised, to the free shuttle service. All was better than what I have experienced at other service centers. I will most certainly go back! Thank you for making it easy!
Henry and Char were great, no pressure, easy car buying experience. I came in looking for a base Mirage. My credit situation was less then stellar but Char managed to secure me a loan at a very low rate. This really surprised me. I drove off in a nicer Mirage with a warranty for the payment I wanted. Love the car. Awesome dealership.
Clear simple courteous communication with a smile and great follow through. The Service Team worked in unknown repairs the same day - Thank You.
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