Thoughtful and Professional
November 20, 2018
I gave Ken Pollock a five star rating because,as a business owner,professional plumbing instructor, husband, father and son, time is valuable and sometimes so pressed that moving schedules around isn't possible. I called on a Friday morning about a car my wife was interested in. We had a interest in finding a new car, however we were wanting to wait until spring. The car she was driving had a different plan. My concern was growing deeper as the weeks prior past. I was worried about her safety and being stranded, without me able to assist in the situation. So, back to the phone call, I was worried with our schedules, the car she was interested would be gone before we could get there. I explained my situation with work and my hectic schedule. They remained at the showroom after hours for us to come. They had no guarantee that we would purchase, or even like the car. They prepped the car, had it in the garage and kept all needed staff at work until we arrived. We did purchase the car that evening and staff stayed to complete paperwork and all necessary transactions. The complete staff made us feel welcome, and at no time made us feel rushed or asif we were keeping them from their families....or dinner for that matter, it was 8:30 at night and iI missed dinner! As stated before, as a business person, I am critical of establishments and how customer relationships are handled. They did a A+ job and respect the treatment we received.