A bit different than the atypical dealership being in the middle of a large and busy city, but that doesn't stop the customer service from shining through. I'd highly recommend for purchase of a new or used vehicle.
A great, dependable and economical compact car
by JD from Tucson, AZ
December 13, 2018
I have owned my Lancer for two years. It doesn't give me any grief, it gets great mileage (29 miles /us gallon in town) and it has plenty of power.
I shopped various Bay Area Honda dealerships for an HR-V, and Auzy at Oakland Honda was by far the most straightforward and responsive sales rep I came across. He was not a high pressure salesman, but worked to get us the best price possible on an HR-V. In fact, his price was so good that a competing dealer advised me to jump on it. Also, as I was driving home from the dealership, I noticed what I thought was a scratch on the windshield. I emailed Auzy and Francis (Oakland Honda's technology specialist) about it, and they were happy to address the issue, which turned out to be a strand of sticky adhesive that was easily removed. All and all, we had a great experience.
by Thecow32 from Las Vegas,nv
October 19, 2018
Great car for the money and great gas savings. One of the best car I ever owned, this is my first new car I have owned by me.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
Nice vehicle only missing a few bells and whistles
by Wallym from Bracey Virginia
January 3, 2019
I had a Mitsubishi Galant previously had 217 thousand miles. That was a reliable car so I decided to stay with Mitsubishi. Like The Outlander comfortable ride easy to get in and out of. Has almost all the bells and whistles you'd want.
FIRST ONE WAS T-BONED AND FLIPPED TO ROOF 3 DAYS BEFORE FIRST PAYMENT DUE. NOT A SCRATCH, BRUISE, NOTHING HURT! HAD GAP INSURANCE, GOT REPLACEMENT 4 DAYS LATER. HANDLES GREAT, V6 HAS VERY GOOD POWER, VERY COMFORTABLE, AMAZING LEG ROOM FOR MIDDLE ROW.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Good on gas
by Single mama from Albuquerque
October 4, 2018
I really like that it saves you alot of money on gas. Juat don't like the sound of the engine and that it doesn't have much power when taking off. But its a temporary car to helo me save money.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
by JessJackson from Arlington TX
January 2, 2019
For short distances decent car gets from a to b but that’s it. Gets good gas mileage. Didn’t come with any extra features. I had to put them in.
Overall a great package for what it cost.
Mileage and comfort are fine,love the switchable AWD.
Merging on to freeways a breeze with CVT transmission a bit different than a traditional transmission without a the shift point surges.....smooth.
Also we own a 2005 lancer with over 200,000 km and burns no oil and has been trouble free and on many road trips.
Bought my wife a 2018 Outlander ES, we both love it. It's comfortable with great gas mileage. The AWD was really good the one time we've taken it out on muddy roads, it's also been great in the snow. Acceleration isn't great but it's adequate and it'll go 90+mph on the interstate if you're not paying attention. Liked my wife's enough that I bought myself a 2018 SEL. It's really nice, the leather seats aren't as comfortable as the cloth ones in my wife's outlander. For the price, we paid less than $23k for each, they are great little SUVs. It's also been nice to have the third row for our kids friends and cousins.
Although I havent bought the car from them but i liked the overall process and prompt reaponses from shift sf. They brought the veichle to my door but i could not able to meet due to an emergency. This was handled very politly by the driver and appreciate it. Thanks
New to me
by Rustynail from Azusa,Ca
October 13, 2018
Very economical fun to drive not a whole lot of power but it 40 miles to the gallon I guess it’s worth it looks great love the burgundy red color it’s an ES model so not all of the bells and whistle’s .
Great prices but the car I wanted to buy sold so fast. They don’t check emails they slept on a buyer... semi disappointing wish I would have been notified sooner when I expressed interest in a car
One of the small vehicle I had
by Erik Mitsubishi RVR from weyburn
August 16, 2018
This vehicle was actually an RVR but since they were totally the as an outlander sport in USA.But it is an RVR here in Canada.This is way perfect for a small fanily.Great for winter driving and fuel consumption was so cheap.This is a way to go small Suv.
Friendly service, great prices, no pressure. Great used car selection. Worked with my bad credit. I would highly recommend these guys!!! Thanks again, Marin Mazda.
Most reliable car I have ever owned
by B757capt from Chicago IL
July 30, 2018
Car has great technology and amazing safety features. Leather interior is clean and modern. Car has great pick up and good on gas. Only one negative is that the turning radius isn’t great for tight spaces.
She is not only a great individual but she is someone who cares about what’s right for you. So thank you for making me feel comfortable and excited about my new car!
by Not a fan from Medina, ohio
December 26, 2018
Reliable. Love that I have three rows. Very uncomfortable though. Exterior and interior scratch easy. Seems cheaply made. Like the amount of features but people on the other end of Bluetooth phone calls always say they can’t hear or understand me. Lastly car does not hold value at all.
Fast car inspection and replacement of the battery
by PhilDC from San Francisco, CA
December 1, 2018
My battery failed after owning my KIA for two years, a month and a few days. My car was towed to Hilltop Ford/KIA under warranty and the problem identified: battery was replaced at cost of $154.40. I had thought something more serious was the case. Mr. Danny Roque, Service Manager, was very concerned, attentive and helpful in my obtaining a refund on additional towing charges, due to the fact that Oakland KIA, the nearest KIA dealer to San Francisco, could not store and inspect my car for eight (8) days after I contacted them. Hilltop KIA was able to inspect the car, replace the battery, wash my car and transport me to and from a BART station, all within thirty hours after I first contacted them by telephone. I greatly appreciate his assistance and the good service I received.
This SUV was more than I expected
by Lwrights from Germantown, MD
October 26, 2018
I love everything about this SUV. It’s great on gas. It hug the road and rides so smooth. It had so much more room than I expected. It everything I wanted and didn’t know it. Plus the price is unbelievable.
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