It was time to upgrade to a new BMW after driving a 2003 325i for over 15 years! John Poli helped me dial in the perfect upgrade vehicle. He was a great salesman...knowledgable, courteous, and thorough. I love my new car, and look forward to continuing my relationship with the MY BMW dealership.
I bought a car here YEARS ago. I brought it in for service and after the experience vowed NEVER to go back. I told the manager his dealership was the best advertisement for Toyota.
I needed to get my car tuned up including new brakes and shocks. I called and set up appointment for the next day. When I got in my car the sound was so bad, I asked if I could bring it in a day early.
I did, they took me where I needed to go. Everything was professional, friendly, and quick. I couldn't believe it. Technicians were great and so was the front of house and management, where the problem was before, Good Job Cardinale!
Friendly dealership and the facilities were excellent . The salesman was persistent online and I received messages stating - what can I do to earn your business ? I suggested coming down at least 2,000 on a used vehicle and I Woud walk on lot again .
My suggestion was based on at least 5 other vehicles in general area ... same make / model and similar mileage . Those 5 cars were 3-6 thousand less expensive .
In under thirty minutes he emailed back that they could come down 2 thousand . I didn't reply back , But walked into lot some thirty minutes later . The vehicle was in same condition as 24 hours earlier - dirty in and out , and looked like it might have needed a tune up under the hood . I said nothing about that . Later I asked in office what total would be out the door with tax ...title .. Now I realized I was some $ 1300-1500 over my budget and chose to decline . He said - ok make me another offer ... and I did . Later he brought his boss in . This gentleman said - " We worked very hard on this deal and I need you to honor your word !" I looked at him in amazement and reminded him that I never promised anything other than walking onto the lot . He eventually backed off . We talked a bit more, but I chose to pass .
The next morning I found my car - same make / model ....mileage for my target price plus a lifetime power TR warranty .
I found it interesting that Nissan of Seaside assumed they had a deal and went as far to question my integrity . I can only conclude that perhaps they were desperate for a deal .
Even though I had an appointment and was running behind my service provider arielle accommodated my recommendations/needs for my vehicle. Also, I did not have to wait so long for my service to be completed. I loved that they provide complimentary shuttle service. The shuttle driver Isreal was very kind and respectful.
My service advisor did an excellent job of informing me what the techs found on my vehicle. He helped me determine how to best care for my vehicle and he arranged a rental for me while my vehicle was there for service.He also kept me informed during the service, and was very helpful.
Everyone was down to earth, friendly, and completely honest with me at this location. The buying process and the price was so much better at this location then at my home location so I drove one hour to get my car at this location.
Friendly and knowledgeable salesperson (Dalilah) made experience a great one! It was more like dealing with a friend! Nice to hear all the folks felt part of a good team, which demonstrates good management and fair treatment of staff.
My service advisor was Brittany. Her professionalism and friendliness makes you feel like a valued customer. She’s always pleasant and follows up with you on any work being done. Her and others associates, like Alex keeps me coming back.
Friendly and efficient. I was in a hurry. The repair was done correctly with no sneaky extra charges. I have to drive 45 minutes from home to get there. I wish there was Kia service like this in my town!
My only concern about the customer service is that I have to call them back when I want to ask whether or only my vehicle is finished. out of the 4 or 5 oil changes plus light repair I had them do I was never called when my car was complete
Charlie and Gene were fabulous to work with! Was pre approved before I even drove out there to pick the car up! Wonder to speak with Gabriela on the phone to make this all happen for me as well! Over all very professional and outstanding!! Would recommend to anyone!!
Great service, great people! I like going there and will return.
Getting a ride home and picked up when my car is done is so helpful!
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