Bode Tebyanian is the one to see!!
July 11, 2018
Our salesman, Bode Tebyanian, was exceptional - from his warm welcome when we drove onto the lot at the Passport Nissan of Alexandria dealership until the final warm handshake after the sale. He is a consummate professional, who is highly personable, congenial, knowledgeable, and most importantly has a highly refined sense of customer service that was evident throughout the entire process accompanied by a sense of urgency that facilitated all associated transactions. Worthy of mention is the fact that he patiently answered all questions and concerns we raised. Equally important, he does not shoot from the hip; if he didn't readily know the answer, he quickly made it his business to ask the resident expert before giving us the information so we quickly came to depend on what he told us. The most telling evidence of his keen sense of customer service is what transpired when we went back to the dealership to pick up the car. In spite of the fact that he was already engaged with other customers, he exhibited an exceptional ability to multi-task and appropriately handled all of our needs and those of the others without any of us feeling neglected. It's not clear to me that his superiors fully appreciate or are aware of how Bode hustles behind the scenes - putting out fires left and right - that truly keeps the dealership going. He is an exceptionally valuable asset to both Passport and Nissan itself, and we strongly urge he get the recognition he so richly deserves. Last but not least, his personality and terrific sense of humor made the entire process extremely pleasant, and dare I say it, enjoyable.