Stopped in at 9:00am for a engine service light. I was told that it was only a bad spark plug.
To replace the spark plug would only take about an hour. I was offered a loaner car to visit the Collection Mall for lunch while I waited for the repairs to be done.
The repair took longer then an hour. So the Owner came out personally and offered his apologies. No charge for the work because of the time it took to get the job done. Customer service at it best.
Doug - the Sales Manager, was professional and worked really hard to get us exactly the car we wanted. He was not high pressure, and was honest in what he could provide us in terms of timing and cost. Jose (salesman) followed up and provided excellent after purchase guidance and explanation of the CRV features.
Honda of Oxnard is the best to go to for your car service. Everyone greets with a smile and is very attentive with your needs for your car in order to fix the problem with your car of any. Velazquez gave me different options and explained everything thoroughly about each packet. The best part though was getting my service done very quickly.
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